FM

Farah Magdi

Business Process Optimization Intern at National Bank of Egypt

Cairo, Egypt

Work Experience

  • Business Process Optimization Intern

    National Bank of Egypt

    Aug 2024 - Present -10 months

    Egypt

    • Job Details:Gained in-depth knowledge of the BPO, including streamlining operations and enhancing customer experiences. Learned the end-to-end process of new product development and implementation in the banking sector. Contributed to analysing and addressing customer service challenges through the 'bpo معاك' app.

  • Financial Institutions Remittance Intern

    Banque du Caire

    Jun 2023 - Jun 2025 -2 yrs

    Egypt

    • Job Details:Efficiently handling incoming and outgoing money transfers, ensuring accuracy and according to regulations. Gained knowledge about remittance processes, international money transfer, and BDC’s financial products.

    • Education

    • Bachelor's Degree in Informatics System

      Helwan University

      Jan 2021   4 yr 5 Months

    Skills

    • Software Engineering
    • CSS
    • Bootstrap
    • UI Design
    • UI/UX
    • JavaScript
    • React.js
    • Python
    • SQL
    • PHP
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    Languages

    • Arabic

      Fluent

    • English

      Fluent
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