FM
Farah Magdi
Business Process Optimization Intern at National Bank of Egypt
Cairo, EgyptWork Experience
Business Process Optimization Intern
National Bank of Egypt
Aug 2024 - Present -10 months
Egypt
- Job Details:Gained in-depth knowledge of the BPO, including streamlining operations and enhancing customer experiences. Learned the end-to-end process of new product development and implementation in the banking sector. Contributed to analysing and addressing customer service challenges through the 'bpo معاك' app.
Financial Institutions Remittance Intern
Banque du Caire
Jun 2023 - Jun 2025 -2 yrs
Egypt
- Job Details:Efficiently handling incoming and outgoing money transfers, ensuring accuracy and according to regulations. Gained knowledge about remittance processes, international money transfer, and BDC’s financial products.
Education
Bachelor's Degree in Informatics System
Helwan UniversityJan 2021 4 yr 5 Months
Languages
Arabic
FluentEnglish
Fluent