Basic Info

Emad Saber

More than 15 years

Alexandria Governorate, Egypt

Bachelor's Degree

Manager

Work Experience

Channels Manager at InfoSysTech IST

Experience Details

Channels Manager

Sales/Retail, Project/Program Management, Marketing/PR/Advertising

Manager

•Define/ implement sales/ marketing strategy for accomplishing business targets across various channels
•Build/ maintain productive business relationship with channel partners for identifying & developing new business opportunities
•Involved in identification/ recruitment of new channel partners based on business/ operational requirements
•Collaborate with Business Development Manager & Customer Service manager in fulfilling requirements of major customers
•Evaluate existing products, services and market share for restructuring business strategies
•Interact with major internal & external stakeholders for accomplishing business objectives
•Generate awareness on organizational policies & procedures among team members for implementing the same in day to day business transactions
•Project planning and governing documents such as SLA, partner agreements, technical, financial proposals & contracts.


Company Details

InfoSysTech IST

Alexandria, Egypt

11-50 employees

Computer Software

https://istegy.net/

Sep 2015 to Mar 2016 (6 months)
Service Point Supervisor "Retail Dep in DHL" at DHL

Experience Details

Service Point Supervisor "Retail Dep in DHL"

Sales/Retail

Experienced (Non-Manager)

During the last 14 years I gained strong experience in Sales, Operation, Customer Service enabled me to manage very important and strategic department in DHL which is Retail dealing with all customers need from all industries and segments B2B, B2C, Global customers, Major customers, SME's.
My role include as member in Egypt retail management team to participate in Marketing plane, product & pricing plan. Suggesting new products according to analysis of customer & industry needs. And as First Choice Master Bronze Certified – equal to Six Sigma + Lean - I was part of revising process in case of business or customer pain including creating new process, implementing & monitoring it.
My role include ongoing analysis of various reports including P&L, direct, indirect cost & revenue elements. Dealing with all stockholders such as operation, customer service, accounting, procurement & security.


Company Details

DHL (multinational)

Alexandria, Egypt

101-500 employees

Logistics and Supply Chain

www.dhl.com

Apr 2008 to May 2015 (7 years 1 month)
Customer Service Team Leader at DHL

Experience Details

Customer Service Team Leader

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

DHL (multinational)

Alexandria, Egypt

101-500 employees

Logistics and Supply Chain

www.dhl.com

May 2007 to Jan 2008 (8 months)
Senior Customer Service at DHL

Experience Details

Senior Customer Service

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

DHL (multinational)

Alexandria, Egypt

101-500 employees

Logistics and Supply Chain

www.dhl.com

Jan 2001 to Jan 2007 (6 years)
Reservations Sales Agent at Sheraton

Experience Details

Reservations Sales Agent

Hospitality/Hotels/Food Services

Entry Level

N/A


Company Details

Sheraton (multinational)

Alexandria, Egypt

101-500 employees

Hospitality/Hotels

www.sheraton.com

Jun 1999 to Jan 2001 (1 year 7 months)
Guest Service Agent at Marriott Hotels

Experience Details

Guest Service Agent

Hospitality/Hotels/Food Services

Entry Level

N/A


Company Details

Marriott Hotels (multinational)

sharm elsheikh, Egypt

101-500 employees

Hospitality/Hotels

www.marriot.com

Jan 1998 to Jan 1999 (1 year)
Receptionist at Renaissance Hotels

Experience Details

Receptionist

Hospitality/Hotels/Food Services

Entry Level

N/A


Company Details

Renaissance Hotels (multinational)

Alexandria, Egypt

101-500 employees

Hospitality/Hotels

N/A

Mar 1997 to Jan 1998 (10 months)

Education

Bachelor's Degree in Tourism Studies Department

Education Details

Bachelor's Degree

Tourism Studies Department

Faculty of Tourism and Hotels, University of Alexandria, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Tourism and Hotels, University of Alexandria
1993 - 1997

Certifications

Certificate details

First Choice Master Bronze

Jun 2012

N/A

N/A

N/A

Deutsche Post DHL

First Choice seeks to improve the quality of the output of a process by identifying and removing the causes of defects and minimizing variability in business processes. It's equal to Six Sigma+Lean

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBusiness DevelopmentChannels ManagerComputer SoftwareCreativeCustomer ServiceCustomer Service Team LeaderDHLEnglishExecutorFirst Choice Master BronzeFood ServicesGuest Service AgentHospitalityHotelsLeaderLogisticsLogistics And Supply ChainMarketingMarriott HotelsMicrosoft ExcelMicrosoft PowerPointMicrosoft WordNegotiatorOperation ManagmentProgram ManagementProjectReceptionistRenaissance HotelsReservations Sales AgentRetailRetail ManagmentSalesSenior Customer ServiceService Point Supervisor "Retail Dep In DHL"SheratonSupportTourism Studies Department

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Operation Managment

Operation Managment

: Expert

: Extreme - I love it!

:

More than 7 years

retail managment

retail managment

: Advanced

: Extreme - I love it!

:

More than 7 years

sales

sales

: Advanced

: Extreme - I love it!

:

More than 7 years

Customer service

Customer service

: Advanced

: High

:

More than 7 years

logistics

logistics

: Advanced

: High

:

More than 7 years

Key Skills

Analytical, Executor, Leader, Negotiator, Creative

Online Presence

https://eg.linkedin.com/in/emadsaber

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