Domingos Sousa

Technical Support Advisor

• Job Details:Provide customer support by answering incoming calls and offering technical assistance, while logging all technical incidents that occur during service delivery. Perform troubleshooting to identify and diagnose probable causes of malfunctions. Ensure the resolution of technical requests/issues that may arise. Record and track customer contacts, requests, and incidents. Manage the lifecycle of requests/incidents, ensuring customers are kept informed about the progress and status of their requests/incidents.

Information Techonolgy Consultant

• Job Details:Designing and implementing IT strategies that align with business objectives, ensuring scalable and sustainable growth. Expertise in integrating disparate systems to improve data flow and optimize system performance and overall efficiency. Application of infrastructure in client projects that benefit from IT inclusion. Feasibility study of multi-million projects. Lead end-to-end process of proposal creation, including requirement analysis, solution design, cost estimation, and risk assessment. Management of the company’s brand identity, website creation and management.

Sr. IT Support Technician

• Job Details:Responsible for the establishment of the IT infrastructure, leveraging limited resources. Orchestrated the comprehensive setup of the IT framework, encompassing offices, cafeteria, sleeping quarters, maintenance area, and surveillance. Provided technical support for over 50 end-users. Managed the entire IT department, inclusive of infrastructure implementation.