Basic Info
Amr Hamed Osman
5 years
Cairo Governorate, Egypt
Bachelor's Degree
Experienced
Work Experience
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Customer Service Representative at Ariika
Experience DetailsCustomer Service Representative Customer Service/Support Experienced (Non-Manager)
*Responding to customers requests, inquiries, and complaints via phone, webchat, and email Company DetailsAriika Cairo, Egypt 51-100 employees Furniture www.ariika.com
Jun 2017 to present (1 month)
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Quality Monitoring Specialist at Centro Global Solutions
Experience DetailsQuality Monitoring Specialist Quality, Customer Service/Support Experienced (Non-Manager)
•Downloading and monitoring call recordings Company DetailsCentro Global Solutions (multinational) Cairo, Egypt More than 1000 employees Consumer Services , Healthcare and Medical Services, Marketing and Advertising http://centroglobalsolutions.com/
Dec 2014 to Mar 2017 (2 years 3 months)
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Telemarketing Agent at Centro Global Solutions
Experience DetailsTelemarketing Agent Marketing/PR/Advertising Entry Level N/A Company DetailsCentro Global Solutions Cairo, Egypt N/A Consulting Services N/A
Apr 2014 to Nov 2014 (7 months)
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International Account Advisor at Vodafone UK
Experience DetailsInternational Account Advisor Customer Service/Support Entry Level
•Resolving Telecommunications Customers Billing Queries Company DetailsVodafone UK (multinational) Cairo, Egypt More than 1000 employees Telecommunications https://www.vodafone.co.uk
Jun 2012 to Mar 2014 (1 year 9 months)
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Customer Service Representative at Teleperformance
Experience DetailsCustomer Service Representative Tourism/Travel Entry Level
•Customer service representative with Expedia Canada (Travel Agency) Company DetailsTeleperformance (multinational) Cairo, Egypt More than 1000 employees Banking, Travel and Tourism, Telecommunications N/A
Jun 2011 to Dec 2011 (6 months)
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Sales Representative at Ameco Tech
Experience DetailsSales Representative Sales/Retail Entry Level •Sales Representative in United States with online advertising campaigns working with Google, Yahoo, Bing, and Facebook (Wpromote-180 Fusion) Company DetailsAmeco Tech Cairo, Egypt 101-500 employees Marketing and Advertising N/A
Mar 2011 to Jun 2011 (3 months)
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Education
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BA in Commerce
Education DetailsBA Commerce Ain Shams University, Egypt C / Good / 65 - 75% Accounting Management Computer Systems Economy N/A Ain Shams University
2011 - 2015
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High School - Thanaweya Amma
High School DetailsThanaweya Amma Obour City Secondary School Egypt 2008 B / Very Good / 75 - 85% N/A Obour City Secondary School
2008
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Certifications
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IELTS
Jul 2016
Certificate detailsIELTS Jul 2016 7.5 out of 9 N/A N/A British Council N/A |
Training and Courses
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IELTS at British Council
Jul 2016
Training/Course DetailsIELTS Jul 2016 British Council N/A |
Likes and Dislikes
Music, Reading
Last update was today
Profile Skills and Keywords
AnalyticalArabicBankingBusiness DevelopmentBusiness-orientedCentro Global SolutionsCommerceConsulting ServicesConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer SupprtEnglishExecutorFrenchFurnitureHard WorkerHealthcare And Medical ServicesIELTSInternational Account AdvisorMS OfficeMarketingMarketing And AdvertisingMusicProblem SolverQuality AssuranceQuality ControlQuality MonitoringQuality Monitoring SpecialistReadingRetailSalesSales RepresentativeSupportTelecommunicationsTelemarketing AgentTeleperformanceTourismTrainingTravelTravel And TourismVodafone UKSelf-assesed Skills
Fields of Expertise
Customer Supprt
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Quality Monitoring
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Training
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Key Skills
Analytical, Executor, Business-oriented, Hard worker, Problem SolverOnline Presence
