Basic Info

Amr Hamed Osman

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Quality Monitoring Specialist at Centro Global Solutions

Experience Details

Quality Monitoring Specialist

Quality, Customer Service/Support

Experienced (Non-Manager)

•Downloading and monitoring call recordings
•Conducting quality sessions with the CSRs
•Handling quality related tasks and requests
•conducting quality sessions for the trainees
•conducting training sessions
•briefing meetings annoucing updates and processes changes


Company Details

Centro Global Solutions (multinational)

Cairo, Egypt

More than 1000 employees

Consumer Services , Healthcare and Medical Services, Marketing and Advertising

http://centroglobalsolutions.com/

Apr 2014 to present (2 years 8 months)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

•Resolving Telecommunications Customers Billing Queries
•Technical Support
•reporting to other departments regarding financial issues that might face customers
•upgrading and canceling contracts


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

https://www.vodafone.co.uk

Jun 2012 to Mar 2014 (1 year 9 months)
Customer Service Representative at Teleperformance

Experience Details

Customer Service Representative

Tourism/Travel

Entry Level

•Customer service representative with Expedia Canada (Travel Agency)
•Receiving calls from Canadian customers and addressing their needs and complaints
•Handling cases with airlines, hotels and vendors


Company Details

Teleperformance (multinational)

Cairo, Egypt

More than 1000 employees

Banking, Travel and Tourism, Telecommunications

N/A

Jun 2011 to Dec 2011 (6 months)
Sales Representative at Ameco Tech

Experience Details

Sales Representative

Sales/Retail

Entry Level

•Sales Representative in United States with online advertising campaigns working with Google, Yahoo, Bing, and Facebook (Wpromote-180 Fusion)


Company Details

Ameco Tech

Cairo, Egypt

101-500 employees

Marketing and Advertising

N/A

Mar 2011 to Jun 2011 (3 months)

Education

BA in Commerce

Education Details

BA

Commerce

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting Management Computer Systems Economy

N/A

Ain Shams University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Obour City Secondary School

Egypt

2008

B / Very Good / 75 - 85%

N/A

Obour City Secondary School
2008

Certifications

IELTS
Jul 2016

Certificate details

IELTS

Jul 2016

7.5 out of 9

N/A

N/A

British Council

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AnalyticalArabicBankingBusiness DevelopmentBusiness-orientedCentro Global SolutionsCommerceConsumer ServicesCustomer ServiceCustomer Service RepresentativeCustomer SupprtEnglishExecutorFrenchHard WorkerHealthcare And Medical ServicesIELTSInternational Account AdvisorMS OfficeMarketing And AdvertisingProblem SolverQuality AssuranceQuality ControlQuality MonitoringQuality Monitoring SpecialistRetailSalesSales RepresentativeSupportTelecommunicationsTeleperformanceTourismTrainingTravelTravel And TourismVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

MS Office

MS Office

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Customer Supprt

Customer Supprt

: Expert

: Extreme - I love it!

:

3-5 years

Quality Monitoring

Quality Monitoring

: Expert

: Extreme - I love it!

:

1-3 years

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Executor, Business-oriented, Hard worker, Problem Solver

Like Amr`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Amr's full profile and find more great talent and professionals to join your team.