Basic Info

Amr esmail

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Service Writer Advisor at AT AUTO GROUP

Experience Details

Service Writer Advisor

Engineering - Other

Entry Level

Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


Company Details

AT AUTO GROUP

Cairo, Egypt

51-100 employees

Automotive

N/A

Jan 2017 to Jul 2017 (6 months)
Maintenance of diesel engine (intern) at Gorica Egypt Group – kastour Egypt For Industry

Experience Details

Maintenance of diesel engine (intern)

Engineering - Mechanical/Electrical, Education/Teaching, Training/Instructor

Student

N/A


Company Details

Gorica Egypt Group – kastour Egypt For Industry

Cairo, Egypt

51-100 employees

Automotive, Automotive, Engineering Services

http://www.man-kastour.com.eg/

Mar 2014 to Mar 2014

Achievements


I have an achievement in university as I was the leader of my graduation project and we have an excellent Grade

Education

Bachelor's Degree in mechanical power engineering

Education Details

Bachelor's Degree

mechanical power engineering

Faculty of Engineering Helwan University, Egypt

C / Good / 65 - 75%

fire fighting internal combustion engine fluid steam control Gas dynamic

N/A

Faculty of Engineering Helwan University
2011 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

ain shams

Egypt

2010

A / Excellent / 85 -100%

N/A

ain shams
2010

Training and Courses

Training/Course Details

solidworks (essentials + sheet metal )

Nov 2016

CAD CAM CIM

N/A

Jobseeker photo

Profile Skills and Keywords

All Kind Of FoodAll Of My FriendsArabicAutoCAD 2DAutomotiveDesign On SolidworksDisciplineEngineering ServicesEnglishGermanHard WorkerLeaderMaintenanceMaintenance Of Diesel EngineMechanical Power EngineeringMicrosoft OfficeOrganizerPlanningPlaying ChessPlaying Tennis TableProblem SolverService Writer AdvisorSocialSolidWorksSolidworks (essentials + Sheet Metal )Watching Football

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

More than 7 years

AutoCAD 2D

AutoCAD 2D

: Advanced

: Extreme - I love it!

:

1-3 years

SolidWorks

SolidWorks

: Advanced

: High

:

3-5 years

Fields of Expertise

Planning

Planning

: Advanced

: Extreme - I love it!

:

Less than 1 year

design on solidworks

design on solidworks

: Advanced

: High

:

3-5 years

maintenance

maintenance

: Intermediate

: High

:

Less than 1 year

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Social

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