Basic Info

Ramy Hanna

10 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Sales Account Manager at M2M Group

Experience Details

Sales Account Manager

Operations/Management

Senior Management (e.g. VP, CEO)

• Achieve sales targets.
• Coach and assist sales representatives.
• Contact with Huge corporates.
• Handle Clients
• Implement the controlling strategy on the basis of the corporate strategy and in coordination with the executive manager
• Document and maintain standard reporting folders and document continuous reporting.
• Maintain and participate in the further development of the reporting architecture and the group wide standards (roles, reporting process, reporting structures, visualization, KPIs characteristics


Company Details

M2M Group (multinational)

Cairo, Egypt

11-50 employees

Information Technology Services

N/A

May 2015 to Sep 2016 (1 year 4 months)
Team manager at Raya Contact Center

Experience Details

Team manager

Operations/Management

Manager

• Achieve sales targets.
• Coach and assist sales representatives


Company Details

Raya Contact Center (multinational)

Giza, Egypt

101-500 employees

Telecommunications

N/A

Dec 2014 to Nov 2015 (11 months)
Team Manager at Global Contact Center

Experience Details

Team Manager

Operations/Management

Manager

• Achieve sales targets.
• Coach and assist sales representatives


Company Details

Global Contact Center (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Mar 2014 to Nov 2014 (8 months)
Training Specialist at Global Contact Center

Experience Details

Training Specialist

Sales/Retail

Experienced (Non-Manager)

Delivering Training material to new comers including product knowledge soft skills negotiation skills etc..


Company Details

Global Contact Center (multinational)

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Dec 2013 to Feb 2014 (2 months)
Telesales Agent at Global Contact Center

Experience Details

Telesales Agent

Sales/Retail

Experienced (Non-Manager)

Worked as an opener for a sales out source company to sell google adwards


Company Details

Global Contact Center

Cairo, Egypt

101-500 employees

Telecommunications

N/A

Aug 2013 to Nov 2013 (3 months)
Agent at Stream Global Service

Experience Details

Agent

Customer Service/Support

Student

Working as a customer service agent
Receiving calls from the US market.
Serious XM account


Company Details

Stream Global Service (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Feb 2010 to Jan 2011 (11 months)

Achievements


top producer for 4 months


Top Producer for 3 months


Education

Bachelor's Degree in English

Education Details

Bachelor's Degree

English, Translation

Helwan University, Egypt

C / Good / 65 - 75%

Faculty of arts English department

N/A

Helwan University
2009 - 2014
Bachelor's Degree in Literature

Education Details

Bachelor's Degree

Literature, Translation

Helwan University, Egypt

B / Very Good / 75 - 85%

Faculty of Arts English section

N/A

Helwan University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Patriarcal Colledge

Egypt

2009

A / Excellent / 85 -100%

N/A

Patriarcal Colledge
2009

Training and Courses

Training/Course Details

Human Resource

Aug 2016

Canadian University

N/A

This profile is fresh!
Last update was today

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Profile Skills and Keywords

AgentAnalyticalArabicBusiness DevelopmentCall CenterCommunication SkillsCustomer ServiceEnglishFamilyGlobal Contact CenterHealthy EnvironmentsHorse RidingHuman ResourceInformation Technology ServicesLeaderLiteratureM2M GroupManagementMicrosoft ExcelNegotiatorPresentation SkillsPresentationsProblem SolverRaya Contact CenterResearchRetailSalesSales Account ManagerStream Global ServiceSupportSwimmingTeachingTeam ManagerTeam PlayerTelecommunicationTelecommunicationsTelesales AgentTrainingTraining SpecialistTranslation

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Research

Research

: Expert

: Extreme - I love it!

:

5-7 years

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

5-7 years

Communication Skills

Communication Skills

: Expert

: Extreme - I love it!

:

5-7 years

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Call Center

Call Center

: Expert

: Extreme - I love it!

:

5-7 years

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Expert

: Extreme - I love it!

:

5-7 years

Teaching

Teaching

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Leader, Negotiator, Problem Solver, Team Player

Online Presence

https://www.linkedin.com/in/ramy-maher-6a6964124?trk=nav_responsive_tab_profilehttps://www.facebook.com/ramy.maher.10

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