Basic Info

Abanoub Wanees

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Team member at Intercontinental Cairo Citystars

Experience Details

Team member

Hospitality/Hotels/Food Services

Entry Level


Consistently offer professional, friendly and engaging service
Assist guests regarding menu items in an informative and helpful way
Have full knowledge of all beverage lists
Deliver food and beverage in a timely and accurate manner
Pick up orders efficiently from the kitchen
Check outgoing orders for quality and accuracy of set up
Have full knowledge of all menu items, garnishes, contents and preparation methods
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned


Company Details

Intercontinental Cairo Citystars

Nasr City, Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

http://www.ihg.com/intercontinental/hotels/gb/en/reservation

Jan 2015 to May 2016 (1 year 4 months)
Telephone Operator (intern) at Intercontinental Cairo Citystars

Experience Details

Telephone Operator (intern)

Tourism/Travel

Entry Level

Answers incoming calls.

Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

Places outgoing calls.

Receives guest messages and deliver the same to the guest.

Logs all wake-up call requests and performs wake-up call services.

Provides information about hotel services to guests.

Understand the telephone operator board or PBX switchboard operations.

Provides paging services for hotel guests and employees.

Knows what action to take when an emergency call is required.

Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed.


Company Details

Intercontinental Cairo Citystars

Nasr City, Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

http://www.ihg.com/intercontinental/hotels/gb/en/reservation

Dec 2015 to Jan 2016 (1 month)

Education

Bachelor's Degree in Tourism and hotels management

Education Details

Bachelor's Degree

Tourism and hotels management

Helwan University, Egypt

C / Good / 65 - 75%

Hotel management - Art of leadership skills

N/A

Helwan University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Omar Ebn El Khattab

Egypt

2009

A / Excellent / 85 -100%

N/A

Omar Ebn El Khattab
2009

Certifications

Certificate details

Suggestive selling skills

Apr 2016

95 out of 100

http://www.lobsterink.com/completed-courses.php

N/A

Intercontinental (IHG)

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopArabicCommunicatorComputerCummunicationData EntryDealing With SoftwaresEnglishFlexibleFood ServicesHospitalityHotelsInternetInternet SurfingItalianMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusic PlayingOrganizerPianistPresenterSearch EngineSocialSuggestive Selling SkillsTeam MemberTelephone OperatorTourismTourism And Hotels ManagementTravelVideo Editing

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

1-3 years

Computer

Computer

: Advanced

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

Less than 1 year

Video Editing

Video Editing

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Pianist

Pianist

: Expert

: Extreme - I love it!

:

3-5 years

Data entry

Data entry

: Advanced

: Extreme - I love it!

:

Less than 1 year

Search engine

Search engine

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Presenter, Organizer, Flexible / Adaptive, Social

Online Presence

    https://eg.linkedin.com/in/abanoub-ayaad-29a97a116http://facebook.com/abanoub.abueless

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