Basic Info

Abanoub Ibrahim

5 years

Alexandria, Egypt

Bachelor's Degree

Entry level

Work Experience

DSL Technical Support at Te-data partner - Asprint Egypt -

Experience Details

DSL Technical Support

IT/Software Development

Experienced (Non-Manager)

I was charged of answering customers queries and troubleshoot their technical problems either over the
phone or in the store
Also I acted as customer service agent by dealing with new customers and also with the billing team


Company Details

Te-data partner - Asprint Egypt -

Alexandria, Egypt

N/A

Information Technology Services

N/A

Sep 2015 to present (1 year 3 months)
Call center Adviser at Vodafone-UK

Experience Details

Call center Adviser

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone-UK (multinational)

Alexandria, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2016 to Apr 2016 (3 months)
Sales at Independent

Experience Details

Sales

Sales/Retail

Entry Level

N/A


Company Details

Independent

Alexandria, Egypt, Egypt

N/A

Automotive

N/A

Oct 2010 to Feb 2015 (4 years 4 months)
Data entry at Prestige traveling agency

Experience Details

Data entry

Tourism/Travel

Entry Level

N/A


Company Details

Prestige traveling agency

Alexandria, Egypt, Egypt

N/A

Travel and Tourism

N/A

May 2010 to Oct 2010 (5 months)

Achievements


employee of the month in December 2015


employee of the month in Fab 2016


kept it going for 5 years during collage


training summer vacancy during collage


Bachelor degree

Education

Bachelor's Degree in economy

Education Details

Bachelor's Degree

economy

Damanhur University, Egypt

Not specified

N/A

N/A

Damanhur University
2009 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Beida

Egypt

2009

B / Very Good / 75 - 85%

N/A

Beida
2009

Certifications

CCNA
Jul 2014

Certificate details

CCNA

Jul 2014

N/A

N/A

N/A

New Horizons

N/A

CCNP Routing
Dec 2014

Certificate details

CCNP Routing

Dec 2014

N/A

N/A

N/A

New Horizons

N/A

CCNP Switching
Mar 2015

Certificate details

CCNP Switching

Mar 2015

N/A

N/A

N/A

New Horizons

N/A

CCNP Tshoot
Apr 2015

Certificate details

CCNP Tshoot

Apr 2015

N/A

N/A

N/A

New Horizons

N/A

Certificate details

English Conversation

Aug 2013

N/A

N/A

N/A

New Horizons

N/A

Certificate details

English General

Nov 2013

N/A

N/A

N/A

American Council

N/A

CCNA 200-120
Aug 2015

Certificate details

CCNA 200-120

Aug 2015

958 out of 1000

N/A

N/A

Cisco

N/A

IELTS
Sep 2016

Certificate details

IELTS

Sep 2016

7 out of 9

N/A

N/A

Cambridge University

N/A

Training and Courses

Training/Course Details

CCNA

Jul 2014

New Horizons

N/A

Training/Course Details

CCNP

Dec 2014

New Horizons

N/A

Training/Course Details

CCNA Security

Oct 2015

Self Study

N/A

Training/Course Details

CCIP

Apr 2016

Self study

N/A

This profile is fresh!
Last update 11 days ago.

Jobseeker photo

Profile Skills and Keywords

AlexandriaArabicAutomotiveBusiness DevelopmentCCIPCCNACCNA 200-120CCNA SecurityCCNPCCNP RoutingCCNP SwitchingCCNP TshootCall Center AdviserCiscoCommunicatorCreativeCustomer ServiceDSL Technical SupportData EntryEconomyEnglishEnglish ConversationEnglish GeneralGoodreads.comHard WorkerIELTSITImdb.comInformation Technology ServicesInitiativeJoggingLinuxMicrosoft ExcelMicrosoft OfficeMicrosoft ServersMoviesMusicProblem SolverReadingRetailSalesSoftware DevelopmentSupportTechnical SupportTelecommunicationsTourismTravelTravel And TourismVMWareVodafone-UKYoutube.com

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Cisco

Cisco

: Expert

: Extreme - I love it!

:

1-3 years

VMWare

VMWare

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Microsoft Office

Microsoft Office

: Intermediate

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Microsoft Servers

Microsoft Servers

: Beginner

: Extreme - I love it!

:

Less than 1 year

Linux

Linux

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Technical support

Technical support

: Expert

: Medium

:

1-3 years

customer service

customer service

: Expert

: Medium

:

1-3 years

Data Entry

Data Entry

: Advanced

: Medium

:

Less than 1 year

Sales

Sales

: Intermediate

: Little

:

3-5 years

Key Skills

Communicator, Hard worker, Creative, Initiative, Problem Solver

Online Presence

https://eg.linkedin.com/in/abanoub-ibrahim-93348362https://www.facebook.com/abanob.ibrahim2https://twitter.com/AbanoubIbrahim9

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