WS

Wael Saad Saad

Product and service analyst - Commercial project management at Etisalat Misr

Matareya, Cairo, Egypt

Work Experience

  • Product and service analyst - Commercial project management Full Time

    Etisalat Misr

    Mar 2017 - Present -8 yrs, 3 months

    • 2nd line Technical support senior advisorFull Time

      Etisalat Misr

      Nov 2015 - Mar 2017 -1 yr, 4 months

      • Job Details:• Resolving customers raised complaints and take the proper actions • Monitoring complaints trend and identifying the high trends root causes • Analyzing repetitive complaints per customer and providing the required support for maintaining customer satisfaction/loyalty

    • Technical Support Senior advisorFull Time

      Etisalat Misr

      Aug 2010 - Oct 2015 -5 yrs, 2 months

      • Job Details:• Handling customers technical inquiries/complaints relevant to mobile internet,data packages and ADSL service • Validating, raising and following customers complaints with back office and IT concerned teams

    • Senior customer care representativeFull Time

      LinkDotNet

      Oct 2008 - Jul 2010 -1 yr, 9 months

      • Job Details:• Answer customers technical and billing inquiries/complaints related to and ADSL service • Validating, raising and following customers complaints with back office and IT concerned teams

      • Education

      • MBA - Marketing in Business

        Arab Academy for Banking and Financial Sciences

        Jan 2018 

      • Bachelor's Degree in Commerce

        Ain Shams University (ASU)

        Jan 2001 - Jan 2005 - 4 yr

      Skills

      • Commitment
      • powerful communicator
      • Multi tasking

      Languages

      • Arabic

        Fluent

      • English

        Advanced
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