Basic Info

Toka El Sayed Shams

2 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Student Support Officer at Misr International University

Experience Details

Student Support Officer

Customer Service/Support

Entry Level

Job Responsibilities:
• Supporting students facing academic or non-academic problems by assisting them to write all types of petitions and requests
• Collect feedback from concerned departments.
• Data entry, sending emails, preparing reports and statistics.


Company Details

Misr International University

Cairo, Egypt

More than 1000 employees

Education

http://www.miuegypt.edu.eg/

Jan 2017 to present (1 year)
Customer Engagement Administrator at Pfizer

Experience Details

Customer Engagement Administrator

Administration

Entry Level

Position Summary:
Position is responsible for the execution of Customer Engagement (CE) shared services, including financial processes of all supported markets in AfME, associated to the CE events (Internal colleagues meetings, external attendee engagements, congresses). This includes collaboration with CE teams, Finance & other internal stakeholders to submit CE activities budget approvals, track & document quotations, create new vendor ID, create PO, secure payment details (account #, routing #, etc.), manage payment schedule, manage HCP payment packets and follow-up, Process HCP Honoraria/Speaker Payments, process HCP Out of Pocket Expense Reimbursement, Process & pay final invoices, consolidate final costings, PO reception & budget closure, Program reconciliation and close – financials, amend budget, if necessary, and reconcile, process payment of invoices to hotel and vendors, apply to proper coding (PO), manage 3rd party supplier's deposit invoices' payment.

Core Responsibilities:
• Effectively collaborate with CE, Finance, Procurement & other internal functions in Pfizer to plan, execute & reconcile payments related to CE events.
• Collect information and create new vendor ID
• Use Pfizer systems to create PO
• Secure payment details (account #, routing #, etc.)
• Manage payment schedule, HCP payment packets and follow-up, HCP Honoraria/Speaker Payments, HCP Out of Pocket Expense Reimbursement
• Process & pay final invoices
• Consolidate final costings & justify budget variances
• PO reception/budget closure
• Program reconciliation and close – financials
• Amend budget, if necessary, and reconcile
• Manage payment of invoices to hotel and logistics vendors
• Apply to proper coding (PO)
• Initiate/process payment
• Reconcile actual expenses & provide budget trackers


Company Details

Pfizer (multinational)

Cairo, Egypt

501-1000 employees

Pharmaceuticals

N/A

Sep 2015 to Aug 2016 (11 months)
Quality Control (intern) at Rocket Internet

Experience Details

Quality Control (intern)

Quality

Student

N/A


Company Details

Rocket Internet (multinational)

Cairo, Egypt

51-100 employees

Internet/E-commerce

N/A

Jun 2012 to Aug 2012 (2 months)

Achievements


SAT Score: 1590 – Total percentage: 98% In 2007, I joined a Spelling Bee competition at the International School of Choueifat, Oct. 6 city

Education

Faculty of Al-Alsun in Language

Education Details

Faculty of Al-Alsun

Language, Translation, Literature

Misr International University (MIU), Egypt

B / Very Good / 75 - 85%

Translation: UN translation, Dubbing, Subtitling, Legal translation, Conference Interpretation. Linguistics: Grammar, Phonetics and Morphology, Second Language Acquisition, Adv. Oral Communication

N/A

Misr International University (MIU)
2012 - 2015
High School - American diploma

High School Details

American diploma

Cairo Modern International School

Egypt

2011

A / Excellent / 85 -100%

N/A

Cairo Modern International School
2011

Certifications

Certificate details

CITA Spelling Bee

Feb 2007

N/A

N/A

N/A

CITA

N/A

Jobseeker photo

Profile Skills and Keywords

AdministrationAdobe FlashAdobe PhotoshopAdobe Photoshop CS6Analysis & ResearchArabicBusiness EtiquetteCITA Spelling BeeCommunicatorCustomer Engagement AdministratorCustomer SatisfactionCustomer ServiceDebate SkillsE-commerceEducationEnglishGood Communications SkillsGood Presentation SkillsHandles StressHard WorkerInternetInternet & E-mailLanguageLiteratureMicrosoft OfficePfizerPharmaceuticalsPresenterQuality AssuranceQuality ControlQuick LearnerRocket InternetSocialStudent Support OfficerSupportTeaming Up For ExcellenceTranslation

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

3-5 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

Less than 1 year

Adobe Flash

Adobe Flash

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Translation

Translation

: Expert

: Extreme - I love it!

:

3-5 years

Good presentation skills

Good presentation skills

: Expert

: Extreme - I love it!

:

1-3 years

Good communications skills

Good communications skills

: Expert

: Extreme - I love it!

:

1-3 years

Debate Skills

Debate Skills

: Expert

: Extreme - I love it!

:

1-3 years

Business Etiquette

Business Etiquette

: Expert

: Extreme - I love it!

:

1-3 years

Teaming up for Excellence

Teaming up for Excellence

: Expert

: Extreme - I love it!

:

1-3 years

Analysis & Research

Analysis & Research

: Expert

: Extreme - I love it!

:

1-3 years

Customer satisfaction

Customer satisfaction

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Internet & E-mail

Internet & E-mail

: Expert

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop CS6

Adobe Photoshop CS6

: Expert

: Extreme - I love it!

:

Less than 1 year

Quick Learner

Quick Learner

: Advanced

: High

:

3-5 years

Key Skills

Communicator, Hard worker, Presenter, Social, Handles Stress

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