Taheya Mohamed Essmat

Assistant Manager Of Customer Service & Public RelationFull Time

• Job Details:1 - Supervising workers while ensuring that every task is done correctly and effectively and make sure that all aspects of customer service are established well. 2- Responsible for training new comers and providing administrative support to PR department and senior by performing various activities and tasks in order to maintain and enhance the perception of client among various internal and external audiences. 3- Handling all complaints of in & out patients at hospital. 4- Reserve consultations & revisits for patients. 5- Follow up the patients satisfaction weekly through media (phone , emails , social media..etc).

Customer Service SupervisorFull Time

• Job Details:1- Overseeing and assessing customer service staff. 2- Complete detailed reports and verifies all safety procedures are followed at all times. 3-Keep up to date with all safety procedures and be ready to act in case of an emergency. 4-Provide feedback to staff members and suggestions as to how to improve performance or service.

Customer Service JuniorFull Time

• Job Details:1- Acknowledging and resolving customer complaints. 2- Managing a team of junior customer service representatives. 3- Ensure customer satisfaction and provide professional customer support. 4- Problem solving over the all classes