Basic Info

Sara El Shafei

6 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

HR Business Partner at SYKES Egypt LLC

Experience Details

HR Business Partner

Human Resources

Manager

Working in line with the Regional and Corporate HR strategy to provide guidance at the Cairo Site with regard to:
- Employment legislation
- Employee relations
- Organizational issues
- Communication framework and review
- Recruitment and selection
- Human Resource planning
- Human Resource policies and procedures


Company Details

SYKES Egypt LLC (multinational)

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Dec 2016 to present (1 year 1 month)
Recruitment Manager at SYKES Egypt LLC

Experience Details

Recruitment Manager

Human Resources

Manager

N/A


Company Details

SYKES Egypt LLC (multinational)

Cairo, Egypt

101-500 employees

Outsourcing/Offshoring , Telecommunications

N/A

Feb 2016 to Dec 2016 (10 months)
Sourcing Specialist at Raya Contact Center

Experience Details

Sourcing Specialist

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center

Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

May 2015 to Feb 2016 (9 months)
Assessments & Development Specialist at Teleperformance Egypt

Experience Details

Assessments & Development Specialist

Operations/Management, Human Resources

Manager

Involved in most of HR Functions
• Lead Recruiters and perform any required coaching or team adjustments.
• Fully accountable for all internal and external referral campaigns.
• Dealt with massive hiring and budget restraints.
• Participated in other functions like Onboarding and Employee relations.
• Organizing & attending the employment fairs and events.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications, Outsourcing/Offshoring

N/A

Jan 2014 to May 2015 (1 year 4 months)
"Acting as" Assistant Acoount Manager at Teleperformance Egypt

Experience Details

"Acting as" Assistant Acoount Manager

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Teleperformance Egypt (multinational)

Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Jun 2013 to Jan 2014 (7 months)
Supervisor at Teleperformance Egypt

Experience Details

Supervisor

Customer Service/Support, Operations/Management

Manager

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications, Outsourcing/Offshoring , Consumer Services

N/A

Jan 2012 to Jun 2013 (1 year 5 months)
Customer Care Representative at Teleperformance Egypt

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

- Handling Customer Complaints
- Adding, Removing and Fixing Specific Features
- Creating Service Requests for System Errors
- Follow Up on Port Requests
- Identify, research, and resolve customer issues using the computer system
Handling Billing Problems
- Adjusting System Monetary Errors
- Arrange Payments Installments
- Follow Up on the Credit Cards Pending Payments


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

N/A

Consumer Services , Telecommunications

N/A

Dec 2010 to Jan 2012 (1 year 1 month)

Achievements


- Development Point of Contact for promotions between Teleperformance Egypt and other global sites, 2014.
- Implemented master reporting system; to provide employee with his/her existing or potential promotional life cycle, 2014


Education

BA in Politics

Education Details

BA

Politics, Administration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2010
High School - Other

High School Details

Other

Alshaala Private

United Arab Emirates

2005

A / Excellent / 85 -100%

N/A

Alshaala Private
2005

Certifications

PMP
May 2015

Certificate details

PMP

May 2015

N/A

N/A

N/A

RITI

N/A

Training and Courses

Training/Course Details

Time Management

Jan 2013

Teleperformance Egypt

N/A

Training/Course Details

Risk Management

Jan 2013

Teleperformance Egypt

N/A

Training/Course Details

Succeed with Your Team “How to Monitor Your Team, Management by Quartile”

Jan 2013

Teleperformance Egypt

N/A

Training/Course Details

How to Motivate Your Team

Jan 2013

Teleperformance Egypt

N/A

Training/Course Details

Inbound Supervision 1 & 2

Jan 2012

Teleperformance Egypt

N/A

Training/Course Details

Create & Design Patterns

Jul 2013

Akhbar Elyoum School in Cairo

N/A

Training/Course Details

Crisis Management

Jan 2013

Teleperformance Egypt

N/A

Training/Course Details

Profit and Loss “GM, Direct cost, Revenue and Overheads Analysis”

Jan 2013

Teleperformance Egypt

N/A

Jobseeker photo

Profile Skills and Keywords

"Acting As" Assistant Acoount ManagerAdministrationArabicAssessments & Development SpecialistBusiness-orientedCommunicatorConsumer ServicesCreate & Design PatternsCrisis ManagementCustomer Care RepresentativeCustomer ServiceEnglishHR Business PartnerHow To Motivate Your TeamHuman ResourcesInbound Supervision 1 & 2InnovativeLeaderManagementNegotiatorOffshoringOutsourcingPMPPoliticsProfit And Loss GM, Direct Cost, Revenue And Overheads AnalysisReadingRecruitment ManagerRisk ManagementSYKES Egypt LLCSewingShoppingSourcing SpecialistSucceed With Your Team How To Monitor Your Team, Management By QuartileSupervisorSupportTelecommunicationsTeleperformance EgyptTime Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Key Skills

Leader, Business-oriented, Communicator, Negotiator, Innovative

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