Basic Info

Sara El Shafei

4 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Recruitment Supervisor at SYKES Egypt LLC

Experience Details

Recruitment Supervisor

Human Resources

Manager

N/A


Company Details

SYKES Egypt LLC (multinational)

Egypt

101-500 employees

Outsourcing/Offshoring

N/A

Feb 2016 to present (10 months)
Sourcing Specialist at Raya Contact Center

Experience Details

Sourcing Specialist

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Raya Contact Center

Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Jun 2015 to Feb 2016 (8 months)
Assessments & Development Specialist at Teleperformance Egypt

Experience Details

Assessments & Development Specialist

Operations/Management, Human Resources

Manager

Involved in most of HR Functions
• Lead Recruiters and perform any required coaching or team adjustments.
• Fully accountable for all internal and external referral campaigns.
• Dealt with massive hiring and budget restraints.
• Participated in other functions like Onboarding and Employee relations.
• Organizing & attending the employment fairs and events.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications, Outsourcing/Offshoring

N/A

Jan 2014 to Jan 2015 (1 year)
"Acting as" Assistant Acoount Manager at Teleperformance Egypt

Experience Details

"Acting as" Assistant Acoount Manager

Operations/Management

Experienced (Non-Manager)

N/A


Company Details

Teleperformance Egypt (multinational)

Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Jun 2013 to Jan 2014 (7 months)
Supervisor at Teleperformance Egypt

Experience Details

Supervisor

Customer Service/Support, Operations/Management

Manager

N/A


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

N/A

Telecommunications, Outsourcing/Offshoring , Consumer Services

N/A

Jan 2012 to Jun 2013 (1 year 5 months)
Customer Care Representative at Teleperformance Egypt

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

- Handling Customer Complaints
- Adding, Removing and Fixing Specific Features
- Creating Service Requests for System Errors
- Follow Up on Port Requests
- Identify, research, and resolve customer issues using the computer system
Handling Billing Problems
- Adjusting System Monetary Errors
- Arrange Payments Installments
- Follow Up on the Credit Cards Pending Payments


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

N/A

Consumer Services , Telecommunications

N/A

Dec 2010 to Jan 2012 (1 year 1 month)

Education

BA in Politics

Education Details

BA

Politics, Administration

Cairo University, Egypt

C / Good / 65 - 75%

N/A

N/A

Cairo University
2006 - 2010
High School - Other

High School Details

Other

Alshaala Private

United Arab Emirates

2005

A / Excellent / 85 -100%

N/A

Alshaala Private
2005

Training and Courses

Training/Course Details

Time Management

Jan 2013

Teleperformance Egypt

N/A

Training/Course Details

Risk Management

Jan 2013

Teleperformance Egypt

N/A

Training/Course Details

Succeed with Your Team “How to Monitor Your Team, Management by Quartile”

Jan 2013

Teleperformance Egypt

N/A

Training/Course Details

How to Motivate Your Team

Jan 2013

Teleperformance Egypt

N/A

Training/Course Details

Inbound Supervision 1 & 2

Jan 2012

Teleperformance Egypt

N/A

Training/Course Details

Create & Design Patterns

Jul 2013

Akhbar Elyoum School in Cairo

N/A

Training/Course Details

Crisis Management

Jan 2013

Teleperformance Egypt

N/A

Training/Course Details

Profit and Loss “GM, Direct cost, Revenue and Overheads Analysis”

Jan 2013

Teleperformance Egypt

N/A

This profile is fresh!
Last update 1 days ago.

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Profile Skills and Keywords

"Acting As" Assistant Acoount ManagerAdministrationArabicAssessments & Development SpecialistBusiness-orientedCommunicatorConsumer ServicesCreate & Design PatternsCrisis ManagementCustomer Care RepresentativeCustomer ServiceEnglishHow To Motivate Your TeamHuman ResourcesInbound Supervision 1 & 2InnovativeLeaderManagementNegotiatorOffshoringOutsourcingPoliticsProfit And Loss GM, Direct Cost, Revenue And Overheads AnalysisReadingRecruitment SupervisorRisk ManagementSYKES Egypt LLCSewingShoppingSourcing SpecialistSucceed With Your Team How To Monitor Your Team, Management By QuartileSupervisorSupportTelecommunicationsTeleperformance EgyptTime Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Key Skills

Leader, Business-oriented, Communicator, Negotiator, Innovative

Online Presence

https://www.facebook.com/sara.elshafaay

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