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Samaan Magdy

Client Service Representative at Vodafone Egypt

Omraneya, Giza, Egypt

Work Experience

  • Client Service Representative

    Vodafone Egypt

    Oct 2024 - Present -10 months

    • Job Details:Assisted customers with inquiries, billing issues, and technical support, maintaining a high level of satisfaction. Resolved customer complaints effectively, ensuring a positive experience and loyalty to the brand. Utilized communication and problem-solving skills to manage and de-escalate difficult interactions.

    • Education

    • Bachelor's Degree in Biochemistry

      Ain Shams University (ASU)

      Jan 2021 - Jan 2025 - 4 yr

    • Technical Diploma in UI&UX Design

      Ministry of Communications and Information Technology (MCIT) in Egypt.

      Jan 2024 - Jan 2025 - 1 Year

    Skills

    • Problem-Solving
    • Discipline
    • resilience
    • User Research
    • Figma
    • Communication
    • Ui/ux Design
    • wireframing
    • Adobe XD
    • Prototyping

    Languages

    • Arabic

      Fluent

    • English

      Advanced

    Training & Certifications

    • UI&UX Diploma

      DEPI BY Ministry of Communications and Information Technology (MCIT) in Egypt.·2024
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