Qusai Alsharifi

syrian license

Dubai, United Arab Emirates

MTN Telecom Company

May 2022 - Aug 2023 -1 yr, 3 months

Syria , Damascus

Job Details:Resolving customer inquiries related to telecom services, billing, and technical issues. Providing clear and concise information on products, services, and promotions. Handling a high volume of customer interactions via phone, email, and chat with a focus on efficiency and customer satisfaction. Collaborating with technical teams to troubleshoot and resolve complex issues. Educating customers on new features, products, and service enhancements.

SyriTech Innovations

Oct 2020 - Dec 2021 -1 yr, 2 months

Syria , Damascus

Job Details:Listen carefully to customers to understand their needs and concerns. Ask clarifying questions to ensure you have a complete understanding of the issue. Analyze issues and provide solutions or resolutions to customer problems. Assist customers through various communication channels, including phone, email, live chat, and social media. Handle customer complaints and conflicts diplomatically.

Technical Diploma in Software engineering
Technical computer college Damascus University
Jan 2018 - Jan 2023 - 5 yr