Quionda Perkins

AI Management Systems Training Team LeadFull Time

• Job Details:• Developed and led the AI management system training and strategy/plans, resulting in a structured framework that improved team competency by 40% and aligned training with cutting-edge AI developments, ensuring a competitive edge in the industry. • Managed, coordinated, and facilitated competence applications, onboarding, and all CPD (Continuous Professional Development) activities, achieving 100% compliance with regulatory and internal BSI procedural requirements while enhancing workforce proficiency and reducing onboarding time. • Spearheaded the integration of AI-powered tools into operational processes, leading to an increase in productivity and streamlined workflow efficiency.

Senior IT Training SpecialistFreelance / Project

• Job Details:• Collaborated with software development teams and government agency stakeholders to gather requirements for training, communication, and change management needs, resulting in the successful alignment of training programs with organizational goals and increasing user adoption rates by 25%. • Utilized Adult Learning Principles to determine appropriate training methods and materials, leading to the creation of highly effective training solutions that improved learner engagement and retention, with post-training assessments showing an increase in knowledge retention. • Designed and delivered technical training programs for diverse audiences, incorporating complex business processes and workflows, which streamlined operations and reduced system errors across departments. • Wrote communication materials highlighting system changes and benefits for impacted stakeholders, facilitating smoother transitions during system updates and increasing stakeholder satisfaction by 30% as measured through post-implementation feedback.

Global Account ManagerFull Time

• Job Details:• Evaluated new technology and partnered with product development and sales teams to personalize and implement software solutions for key business accounts, directly contributing to an increase in sales revenue and securing long-term contracts with 90% of key accounts. • Coordinated teams of Technical Support, Integrations, Sales Engineering, and Development to evaluate, revise, sell, and implement product solutions, resulting in an increase in client satisfaction and a 15% reduction in product implementation time. • Studied the business models of key accounts and recommended organizational modifications for successful new product implementation, leading to a boost in product adoption rates and improved operational efficiency across client organizations.