Perpetuàl Madu

Customer Service ManagerFull Time

Secretary

• Job Details:Coordinated client consultations and project meetings for the management team, successfully scheduling 150+ consultations while ensuring efficient time management for all stakeholders. Addressed and resolved 200+ customer inquiries regarding project progress and service expectations, fostering a strong relationship with clients. Managed internal scheduling and communication with vendors and contractors, contributing to the seamless execution of 10+ key project deadlines. Ensured 100% compliance in handling confidential client data and project-related documents, safeguarding sensitive information for 100+ clients. Regularly compiled client feedback reports, providing management with valuable insights from over 50 customer interactions, helping improve project outcomes.

Sales Person

• Job Details:Delivered detailed product consultations, converting over 350 potential leads into paying customers monthly, leading to significant revenue growth. Addressed customer complaints, order discrepancies, and returns, maintaining a customer retention rate of over 300 repeat customers. Executed product promotions across social media and email, boosting product visibility and driving over 400 product sales in the first quarter. Collaborated with the customer support team to resolve 150+ escalated issues, ensuring fast and effective resolution within 24 hours. Processed over 3,600 orders annually, meticulously verifying billing details and ensuring timely deliveries for clients.