Pakinam Saleh Amin

Platinum Customer Service RepresentativeFull Time

• Job Details:•Ensure that all customer interaction begins with the standard service greeting to maintain service quality standard and provide daily service indicator report, also obtain a satisfaction confirmation. •Receiving customers and identifying their needs for banking products and services, receiving their requests in order to hand them over to the competent departments to make the necessary action. •Creating sales opportunities to achieve the branch’s financial and non-financial objectives by directing customers towards the services provided by our bank. •Refer products based on customer potential when possible and maintain good relation with customers while working on increasing the customers' base through getting NTB referrals from the walk-in customers. • Attracting new customers to achieve the bank’s goals by increasing the volume of deposits and loans (achieving growth in the bank’s numbers and business results). • Achieving the desired quality standards when providing banking services in order to reach customer satisfaction with the service. • Responsible for keeping plastic cards of all kinds (debit, credit, prepaid) as well as checks and receipts under bilateral supervision. • Responsible for following up the foreign currency rates, interest rates for deposits, and various certificates of the bank on the relevant boards, with the aim introducing customers to the applicable rate in the bank to attract more customers. •Ensuring that the customer data is updated on all systems following all instructions related to “Know your customer” and “Money Laundering”.

Branches Network Operations ClerkFull Time