Pakinam Mohamed Ismail Hafiz

Social Media and Digital Commercialization OfficerFull Time

• Job Details:- Manage all social media platforms - Social media content creation - Conduct social media advertising campaigns - Initiate commercialization campaigns (SMS, Outbounds, CRM, branches and closed communities) - Commercialization planning as per KPIs - Commercialization activations for digital banking services and products (mobile banking, online banking…etc.) - Market scan and competition analysis

Digital Banking OfficerFull Time

• Job Details:- Enhance awareness of Credit Agricole online banking services. - Assist the customer in activating “ Banki mobile ( Banki application), Banki wallet and the online banking website. - The official representative of the Digital Banking services in Credit Agricole Downtown Branch, 5th settlement. - Debit Cards Issuance on CRM. - Conduct M&E reports weekly for the online baking users. - Online banking Innovation and strategic planning. - Handle customer service inquiries and complaints. - Assist customers with the “ ATM “ services as a digital banking platform. - Handle all cards services aligned with the call center. - Assist the customer service team to enhance the user experience of our digital platforms.

Corporate Social Responsbility SpecialistFull Time

• Job Details:- Assisting the foundation in developing, managing and altering social responsibility policies - Using internal communication to reinforce the foundation’s social responsibility policies - Reaching out to the public via PR and marketing to deliver the message of the company’s commitment to social responsibility - Working on the foundation's branding strategies with the marketing department - Partnership with new partners and donors in terms of corporate, banks and multinationals.