Paela Lunoza

Administrative Assistant

• Job Details:Manage daily administrative tasks, including answering phones, scheduling and organizing documents. Collect, encode and compile data/information using Microsoft Office. Update and submit daily, weekly and monthly compliance report. Report to the administrative manager for daily updates, accomplishments, and any issues requiring attention. Provides clerical support and assistance services on the request of all clients.

Account Specialist - Client Associate

Results Associate

• Job Details:Respond to customer inquiries in real-time via live chat, providing accurate and relevant information. Resolve issues related to products, services, and account management. Escalate complex issues to appropriate departments or higher-level support as needed. Maintain clear and professional communication with customers, ensuring a positive experience. Demonstrate active listening skills to understand and address customer needs effectively. Provide follow-up to ensure issues are resolved satisfactorily.