Ola Badawy

Customer service & Telesales ManagerPart Time

• Job Details:Meeting with sales managers to discuss telesales strategies Training junior telesales staff Writing sales scripts and customer answer sheets Implementing sales strategies Managing the telesales team and assisting junior staff Monitoring the performance of the sales team Setting weekly and monthly sales targets Compiling and presenting sales reports

Head Of Customer ServiceFull Time

• Job Details:Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyze statistics and compile accurate reports Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment Keep ahead of industry’s developments and apply best practices to areas of improvement Control resources and utilize assets to achieve qualitative and quantitative targets Adhere to and manage the approved budget Maintain an orderly workflow according to priorities

Head Of Customer ServiceFull Time

• Job Details:• Assist in the processing of online purchases quickly and while providing superior service to customers. Field calls and E-mails of customer inquiries. • Assist with returns and the RMA process as needed. Coordinate with shipping carriers to ensure the safe delivery of all packages. • Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy, and knowledge. • Demonstrate knowledge of computer components to assist customers with technical questions as needed. • Handel and solve customer complain • Lead customer service team • Participate in team kips