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Nada Hafez

Relationship Manger at Attijariwafa Bank

Cairo, Egypt
  • Flex Cube
  • CRM
  • Mod bank
  • Microsoft Office
  • computer

Work Experience

  • Relationship Manger at Attijariwafa Bank

    Nov 2019 to present · 1 Year
  • Retail And Business Banking Support at Attijariwafa Bank

    Dec 2017 to Nov 2019 · 1 Year 11 Months
  • Customer Experience Executive at Barclays Bank

    Jan 2014 to Dec 2017 · 3 Years 11 Months

Education

  • Bachelor's Degree in Banking Managment & stock Market

    Nahda University (NUB) - Egypt 2007 to 2011 · 4 Years
  • High School - Thanaweya Amma

    High School - Egypt 2007

Achievments

§ Ensure that customer service standards are maintained within the branch § Act as service champion in the branch by communicating and coaching initiatives to the branch staff and showing branch staff an example through personal actions § Act as the first channel in implementing the retention strategy, by talking to the customers who want to close their accounts and offering them alternative solutions § Complete all paper work and documentation for customers who wish to execute transactions commercial or retail such as internal transfers, external transfers, modify contact information and update KYC information for KAMLS exercise § Deal with customer complaints to rectify causes to avoid recurrence § Champion a culture of operational excellence to deliver performance standards to customers § Observe physical appearance of frontline staff, coach them where there are deviations from the minimum standards and escalate any continuous non compliance to the branch manager § Ensure tha

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Skills
Tools and Fields of Expertise

  • Flex Cube
  • CRM
  • Mod bank
  • Microsoft Office
  • computer
  • Amplitude
  • Financial

Languages

  • English

    Fluent
  • Arabic

    Fluent

Training & Certifications

  • First Aid

    2018
  • Customer Relation Management system

    Egyptian Banking Institute · 2017
  • Health andSafety

    Egyptian Banking Institute · 2017
  • Anti Money Laundry

    Egyptian Banking Institute · 2015
  • Time Management

    AUC · 2014
  • English from Greenwich university

    2009
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