Basic Info

Maher Hakim

More than 15 years

Kharkiv, Ukraine

Master's Degree

Manager

Work Experience

Chain Business Development Director at Reikartz Hotels and Resorts & New Bridge Partners

Experience Details

Chain Business Development Director

Operations/Management, Hospitality/Hotels/Food Services

Senior Management (e.g. VP, CEO)

Business Development Manager for Reikartz Hospitality Group. A European based group operating 35 properties 3 countries. Within this estate, owning and operating 15 properties, managing 12 properties and having 8 franchise partners. The group is privately owned and has been built it from scratch since 2008. Originating in Ukraine, we are specialized in operating and improving hotels in fast changing markets.

Our brand portfolio comprise:
1. Reikartz Hotels & Resorts; 3+ / 4 star city and resort hotel for demanding guests;
2. Optima; 3 star city hotels attract guests with diverse travel needs;
3. RAZIOTEL; 3 star city hotels attract cost conscious frequent business travellers’;
4. VitaPark; health and recreational resorts on the countryside.

Our services comprise:
1. Hotel Operations;
2. Marketing & Sales;
3. Finance, Legal & IT;
4. Building & Facilities.

http://www.reikartz.com/en/
http://newbridgepartners.org/


Company Details

Reikartz Hotels and Resorts & New Bridge Partners (multinational)

Ukraine

More than 1000 employees

Hospitality/Hotels

www.reikartz.com

Nov 2014 to present (2 years 1 month)
Cluster Hotel Manager at  CREATIVE CLUB BARTOLOMEO  HOTEL & SPA COMPLEX TSUNAMI  GREEN LAND RESORT AND PARK

Experience Details

Cluster Hotel Manager

Hospitality/Hotels/Food Services, Operations/Management

Senior Management (e.g. VP, CEO)

* Full reorganisation of the properties (to reduce costs):
(Staff / Electricity / Water / Heating system & AC)
* Revising of the SOP's and P&P
* Market analysis with new targets
* New marketing strategy with active sales management
* Development and implementation new hotel product into the market
* Setup active Sales (Individual and Corporate)
* Introduction the plan to increase the number of rooms
* New supplies | New Contracts with fixed rates
* Branding and Resort positive image
* P&L
* Budgeting


Company Details

 CREATIVE CLUB BARTOLOMEO  HOTEL & SPA COMPLEX TSUNAMI  GREEN LAND RESORT AND PARK (multinational)

Dnepropetrivsk and Aktobe, Ukraine

More than 1000 employees

Healthcare and Medical Services, Health, Wellness and Fitness , Hospitality/Hotels

https://lnkd.in/dQi4GAB

Sep 2014 to Sep 2016 (2 years)
General Manager at Al Safa Royal Suites

Experience Details

General Manager

Hospitality/Hotels/Food Services

Manager

Responsibilities:
*Crisis management of the hotel, and elevating it from the hole of bankruptcy.

Achievements: Excretion hotel from bankruptcy, restore the image of the hotel, access to new markets, increase the occupancy from 15% to 55% during 1.5 months and continues to grow.


Company Details

Al Safa Royal Suites

Doha, Qatar

101-500 employees

Hospitality/Hotels

http://www.alsafaroyalsuites.com/

Jan 2013 to Sep 2014 (1 year 8 months)
Acting GM / Director of Rooms at Superior Golf and Spa Resort

Experience Details

Acting GM / Director of Rooms

Hospitality/Hotels/Food Services

Manager

Responsibilities:
• Recruitment and discharge of staff in conjunction with GM
• To develop and implement a Training Program including Computerization
• Develop Job Descriptions for each member of staff and keep them updated
• Monthly timetables for staff incorporating annual holidays
• Control payroll costs, ensuring sufficient coverage at any given time
• Ensure the Department is properly equipped with stationery etc. and that costs are kept to a minimum
• Aim to maximize Room Occupancy at all times and ensure a clear understanding of the Property Forecast for the future
• Aim to reach the Quality Standards laid down by the hotel
• To attend and hold departmental staff and individual meetings
• Ensure Debtors Accounts are kept within the required amount of days
• Setting objectives and ensuring they are fulfilled
• Ensure punctuality and control absenteeism
• Regularly check appearance and uniforms of the staff
• Check that the attitude is always exceptional
• Ensure service is always of the highest degree
• Always be on the lookout for new ideas and means of control
• Ensure that Operating Equipment is always in perfect working condition
• Handle any problems and guest complaints when necessary
• Be constantly aware of the different rates and those of competitor hotels
• Be aware of special promotions within the hotel
• Ensure the close communication with other department in the hotel
• Create an atmosphere of high morale and a happy working relationship among the staff
• Administer to all employees, the company Policies and Procedures pertaining to hotel regulations and standards

Achievements: Joined international hotel chain “The Leading Hotels of the world”


Company Details

Superior Golf and Spa Resort

Kharkiv, Ukraine

501-1000 employees

Health, Wellness and Fitness , Hospitality/Hotels

http://www.lhw.com/hotel/Superior-Golf-SPA-Resort-Kharkiv-Ukraine

Jan 2012 to Jan 2013 (1 year)
Director of Operations at Fraser Suites

Experience Details

Director of Operations

Hospitality/Hotels/Food Services

Manager

Responsibilities:
• Quality controlling within the entire hotel and focusing on the Front of the House, housekeeping and maintenance
• Night auditing the hotel financial day
• Duty Manager
• Complete knowledge of hotels operations
• Plan work schedules as per requirement
• Supervise and assess employees and trainees. Interviewing and hiring
• Exercise complete autonomy as substitute for the absent management
• To help GM develop a systematic and uniform approach to sales, complaints, emergency handling and administration throughout the hotel
• Deal with guest complaints promptly, efficiently and professionally and use service recovery when necessary
• Handling Trip advisor booking.com websites for Fraser Suites and responding to guest feedbacks
• Overlooking the guest arrival & departure process, room allocations, preferences and any special arrangements.
• Handle the daily operations during the absence of GM
• To greet and escort VIP, Room Amenities Check
• To actively encourage and development of skills of the individual members

Achievements: Hotel opening 2 months earlier


Company Details

Fraser Suites

Doha, Qatar

101-500 employees

Hospitality/Hotels

www.doha.frasershospitality.com

Dec 2010 to Dec 2011 (1 year)
Night Manager at Le MEridien AL Aqah Beach Resort

Experience Details

Night Manager

Hospitality/Hotels/Food Services

Manager

N/A


Company Details

Le MEridien AL Aqah Beach Resort

Fujairah, United Arab Emirates

501-1000 employees

Hospitality/Hotels

www.Lemeridien.com/fujairah

Mar 2008 to Nov 2010 (2 years 8 months)

Achievements


I have made a career out of turning around faltering properties, raising service standards, increasing organizational efficiency, and significantly improving bottom-line profits. I have: *Turned unprofitable properties into consistently performing, multimillion-dollar organizations. *Streamlined operations and eliminated duplicate functions to reduce costs and increase productivity and revenue. *Joined international chain hotel *Became a member of International development team *10 times doubled profits *Increased a service value to the beyond *Have done crisis projects

Education

MA in Hotel Management

Education Details

MA

Hotel Management, Economics, Crisis

International Slavonic University, Ukraine

A / Excellent / 85 -100%

N/A

N/A

International Slavonic University
2002 - 2007
High School - Other

High School Details

Other

Leceyum

Ukraine

2002

A / Excellent / 85 -100%

N/A

Leceyum
2002

Certifications

You are a Legend
Oct 2010

Certificate details

You are a Legend

Oct 2010

5 out of 5

N/A

N/A

Starwood

N/A

Training and Courses

Training/Course Details

Fire Safety measures

Oct 2009

Starwood

N/A

Training/Course Details

Emergency & Crisis Management

Mar 2010

Starwood

N/A

Training/Course Details

Leaders module in Service Culture

Jun 2011

Frasers Hospitality

N/A

Training/Course Details

Up selling Techniques

Jun 2012

The Leading Hotels of the world

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

1C? CREATIVE CLUB BARTOLOMEO ? HOTEL & SPA COMPLEX TSUNAMI ? GREEN LAND RESORT AND PARKActing GM / Director Of RoomsArabicBanquetsBudgetingBusiness-orientedChain Business Development DirectorCluster Hotel ManagerCoachingCrisisDirector Of OperationsEconomicsEmergency & Crisis ManagementEnglishEvent ManagementF&BFidelioFidelio Suite 8Fire Safety MeasuresFoodFood ServicesGeneral ManagementGeneral ManagerHIS EpitomeHealth, Wellness And FitnessHealthcare And Medical ServicesHonestyHonorHospitalityHotel ManagementHotelsInnovativeInternet ResearchLeaderLeaders Module In Service CultureLotus NotesLoyaltyMS Office Applications (Word, Excel, PowerPoint, Outlook)ManagementMulti-property ManagementNight ManagerOnline Booking System My FidelioOperaOperations ManagementOrganizerP&LPre-openingProblem SolvingProfit MaximizationReikartz Hotels And Resorts & New Bridge PartnersRooms DivisionRussianShelterSportsTeam PlayerThaiTime ManagementTourismUkrainianUp Selling TechniquesYou Are A Legend

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Fluent

: Fluent

: Fluent

: Fluent

Ukrainian

Ukrainian

: Fluent

: Fluent

: Fluent

: Fluent

Thai

Thai

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

MS Office Applications (Word, Excel, PowerPoint, Outlook)

MS Office Applications (Word, Excel, PowerPoint, Outlook)

: Expert

: Extreme - I love it!

:

More than 7 years

Lotus Notes

Lotus Notes

: Expert

: Extreme - I love it!

:

More than 7 years

Shelter

Shelter

: Expert

: Extreme - I love it!

:

1-3 years

Fidelio

Fidelio

: Expert

: Extreme - I love it!

:

More than 7 years

Fidelio Suite 8

Fidelio Suite 8

: Expert

: Extreme - I love it!

:

More than 7 years

Online Booking System “My Fidelio”

Online Booking System “My Fidelio”

: Expert

: Extreme - I love it!

:

3-5 years

Opera

Opera

: Expert

: Extreme - I love it!

:

More than 7 years

HIS Epitome

HIS Epitome

: Expert

: Extreme - I love it!

:

1-3 years

1C

1C

: Expert

: Extreme - I love it!

:

More than 7 years

Internet Research

Internet Research

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

Budgeting

Budgeting

: Expert

: Extreme - I love it!

:

5-7 years

Operations Management

Operations Management

: Expert

: Extreme - I love it!

:

5-7 years

P&L

P&L

: Expert

: Extreme - I love it!

:

3-5 years

Multi-property management

Multi-property management

: Expert

: Extreme - I love it!

:

Less than 1 year

General Management

General Management

: Expert

: Extreme - I love it!

:

3-5 years

Profit Maximization

Profit Maximization

: Expert

: Extreme - I love it!

:

3-5 years

Problem Solving

Problem Solving

: Expert

: Extreme - I love it!

:

More than 7 years

Hotel Management

Hotel Management

: Expert

: Extreme - I love it!

:

More than 7 years

Rooms Division

Rooms Division

: Expert

: Extreme - I love it!

:

More than 7 years

Tourism

Tourism

: Expert

: Extreme - I love it!

:

More than 7 years

F&B

F&B

: Expert

: Extreme - I love it!

:

3-5 years

Coaching

Coaching

: Expert

: Extreme - I love it!

:

5-7 years

Time Management

Time Management

: Expert

: Extreme - I love it!

:

5-7 years

Pre-opening

Pre-opening

: Expert

: Extreme - I love it!

:

1-3 years

Banquets

Banquets

: Expert

: Extreme - I love it!

:

5-7 years

Event Management

Event Management

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Business-oriented, Organizer, Innovative, Team Player

Online Presence

https://www.linkedin.com/pub/maher-hakim/ab/6a6/b34 http://maher2002.wix.com/hotelierhttps://lnkd.in/dQi4GAB

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