Basic Info

Magdy taha

5 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Team Leader at General Motors Middle East

Experience Details

Team Leader

Customer Service/Support

Manager

I'm working for General Motors Middle East Customer care, My core job is to monitor Our team receiving inbound calls from customer who is complaining from the Authorized Dealer in 10 Countries, KSA, UAE, Kuwait, Qatar, Oman, Bahrain, Lebanon, Yemen, Jordan and Iraq.
we support the Claims of the customer and began to communicate with the Dealer and own the Customer Case/Vehicle till he receives his vehicle back and confirm that he is totally satisfied. than we close the case.


Company Details

General Motors Middle East (multinational)

Giza, Egypt

More than 1000 employees

Automotive

www.GMarabia.com

Jan 2015 to present (1 year 11 months)
Expedia Customer Care at Expedia Canada for TD Bank

Experience Details

Expedia Customer Care

Tourism/Travel

Experienced (Non-Manager)

Serving Canadian customers, by serving an excellent quality with the biggest travel agency in Canada. Inquiring about flight, hotel and cars booking.
This is a part time Job in order to increase my income in achieving a certain dream on the long term.


Company Details

Expedia Canada for TD Bank

Giza, Egypt, Egypt

More than 1000 employees

Travel and Tourism, Airlines/Aviation

www.Expediafortd.com

Aug 2016 to present (4 months)
Team Leader at Vodafone

Experience Details

Team Leader

Customer Service/Support

Manager

Due to Exceptional performance, I was assigned to a Team Leader for new employees to train, monitor and coach them. I created a way of communication in order to provide the visions and goals of the organization. Develop their skills and creativity, my task was to assure there are capable of being a Customer care representatives with high knowledge base of the company and standards. I trained 4 batches, and every batch for 3 months maximum.


Company Details

Vodafone

Cairo, Egypt

More than 1000 employees

Telecommunications

WWW.Vodafone.com

Jul 2013 to Sep 2014 (1 year 2 months)
Customer Care Representative at Vodafone Egypt

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

I joined Vodafone Egypt as Outsource than promoted as Vodafone Employee in Jan 2013 for Exceptional performance, I Joined as Customer Care Representative for High and Premium Customer, Due to my performance and way of handling, i was assigned to Support the Escalation team, and floor Inquires, than i supported the Corporate team as per my request as it was more challenging for 6 months.


Company Details

Vodafone Egypt (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Aug 2011 to Jan 2014 (2 years 5 months)

Achievements


I Have Achieved self-Independence

Education

good in Simultaneous Translation

Education Details

good

Simultaneous Translation

6 October academy, Egypt

C / Good / 65 - 75%

first language English.

N/A

6 October academy
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Kawmaya bel-Aguza Language School

Egypt

2007

B / Very Good / 75 - 85%

N/A

El-Kawmaya bel-Aguza Language School
2007

Certifications

Certificate details

LMS Customer Care Management

Oct 2015

100 out of 100

http://Not Applicable

Not Applicable

General Motors Middle East

Certificate from General Motors Middle East for Exceptional Performance

Certificate details

Automotive Fluids

Aug 2015

98 out of 100

N/A

N/A

General Motors Middle East

Automotive Fluids and maintenance performed on the vehicles

Training and Courses

Training/Course Details

Fundamental Automotive System Training Course

Nov 2015

General Motors Middle East

What is the Basic structure for every vehicle, how it is designed, Parts, and how this parts/Units Work together to move the vehicle to diagnoses the issues, repairing process.

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAirlinesArabicAutomotiveAutomotive FluidsAutomotivesAviationCustomer Care RepresentativeCustomer ServiceDetails-orientedDreamerEnglishExpedia Customer CareExplore New ThingsFlexibleForex TradingFrenchFundamental Automotive System Training CourseGeneral Motors Middle EastHandles StressHard WorkerInteractiveItalianKnowledge Especially HistoryLMS Customer Care ManagementManagementMicrosoft ExcelMicrosoft OfficeMoneyMotivationOperation ManagerPositivelyReadingRespectResponsibilitiesScreenwritingSimultaneous TranslationSupportTeam LeaderTechnical AnalysisTelecommunicationTelecommunicationsTourismTravelTravel And TourismTravellingTrustUseful SocializingVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Beginner

: Beginner

: Beginner

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Automotives

Automotives

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Team Leader

Team Leader

: Expert

: Extreme - I love it!

:

Less than 1 year

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

1-3 years

Operation Manager

Operation Manager

: Advanced

: Extreme - I love it!

:

1-3 years

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Forex Trading

Forex Trading

: Intermediate

: Extreme - I love it!

:

1-3 years

Automotive

Automotive

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Details-oriented, Handles Stress, Interactive

Online Presence

https://www.linkedin.com/profile/view?id=AAMAABYt-XABPTRe1_M-KeMIfgQ8RkaP4-jaoHo&trk=hp-identity-namehttps://www.facebook.com/oGa.BeeH

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