Basic Info

Magdy taha

5 years

Giza, Egypt

Bachelor's Degree

Manager

Work Experience

Expedia Customer Care at Expedia Canada for TD Bank

Experience Details

Expedia Customer Care

Tourism/Travel

Experienced (Non-Manager)

Serving Canadian customers, by serving an excellent quality with the biggest travel agency in Canada. Inquiring about flight, hotel and cars booking.
This is a part time Job in order to increase my income in achieving a certain dream on the long term.


Company Details

Expedia Canada for TD Bank

Giza, Egypt

More than 1000 employees

Travel and Tourism, Airlines/Aviation

www.Expediafortd.com

Aug 2016 to present (1 year 5 months)
Forex Trader and Consultant (volunteer) at Forex Golden Dream

Experience Details

Forex Trader and Consultant (volunteer)

Strategy/Consulting, Training/Instructor

Experienced (Non-Manager)

- I have more than 5 years Experience in the Foreign Exchange currency.
- I Have acknowledged the below books:

1- Jared F. Martinez - 10 Essentials
2- John J Murphy - Technical Analysis Of The Financial Markets
3- Japanese Candlestick Charting Techniques –Steve Nison
4- Discipline, Mental Skills and the Psychology of Trading.

- Due to my my background experience from the Customer care field, I’m well Trained, in addition to my skills I’m qualified, I'm expert at managing a high level of customers expectation according to my background in customer care field, I'm seeking to work in a challenging and dynamic environment where I can improve my skills and participate in achieving organization excellence by applying what I learned though my practical and theoretical experience.


Company Details

Forex Golden Dream

Cairo, Egypt

11-50 employees

Banking, Consulting Services, Training and Coaching

N/A

Apr 2012 to present (5 years 9 months)
International Advisor at General Motors Middle East

Experience Details

International Advisor

Customer Service/Support

Experienced (Non-Manager)

I'm working for General Motors Middle East Customer care, My core job is to monitor Our team receiving inbound calls from customer who is complaining from the Authorized Dealer in 10 Countries, KSA, UAE, Kuwait, Qatar, Oman, Bahrain, Lebanon, Yemen, Jordan and Iraq.
we support the Claims of the customer and began to communicate with the Dealer and own the Customer Case/Vehicle till he receives his vehicle back and confirm that he is totally satisfied. than we close the case.


Company Details

General Motors Middle East (multinational)

Giza, Egypt

More than 1000 employees

Automotive

www.GMarabia.com

Jan 2015 to Jul 2017 (2 years 6 months)
Customer Care Representative at Vodafone Egypt

Experience Details

Customer Care Representative

Customer Service/Support

Entry Level

I joined Vodafone Egypt as Outsource than promoted as Vodafone Employee in Jan 2013 for Exceptional performance, I Joined as Customer Care Representative for High and Premium Customer, Due to my performance and way of handling, i was assigned to Support the Escalation team, and floor Inquires, than i supported the Corporate team as per my request as it was more challenging for 6 months.


Company Details

Vodafone Egypt (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Aug 2011 to Jan 2014 (2 years 5 months)

Achievements


I Have Achieved self-Independence.

Education

good in Simultaneous Translation

Education Details

good

Simultaneous Translation

6 October academy, Egypt

C / Good / 65 - 75%

first language English.

N/A

6 October academy
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El-Kawmaya bel-Aguza Language School

Egypt

2007

B / Very Good / 75 - 85%

N/A

El-Kawmaya bel-Aguza Language School
2007

Certifications

Certificate details

LMS Customer Care Management

Oct 2015

100 out of 100

http://Not Applicable

Not Applicable

General Motors Middle East

Certificate from General Motors Middle East for Exceptional Performance

Certificate details

Automotive Fluids

Aug 2015

98 out of 100

N/A

N/A

General Motors Middle East

Automotive Fluids and maintenance performed on the vehicles

Training and Courses

Training/Course Details

Fundamental Automotive System Training Course

Nov 2015

General Motors Middle East

What is the Basic structure for every vehicle, how it is designed, Parts, and how this parts/Units Work together to move the vehicle to diagnoses the issues, repairing process.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAirlinesArabicAutomotiveAutomotive FluidsAutomotivesAviationBankingConsulting ServicesCustomer Care RepresentativeCustomer ServiceDetails-orientedDreamerEnglishExpedia Customer CareExplore New ThingsFlexibleForex Trader And ConsultantForex TradingFrenchFundamental Automotive System Training CourseGeneral Motors Middle EastHandles StressHard WorkerInteractiveInternational AdvisorItalianKnowledge Especially HistoryLMS Customer Care ManagementMT4ManagementMicrosoft ExcelMicrosoft OfficeMoneyMotivationOperation ManagerPositivelyReadingRespectResponsibilitiesScreenwritingSimultaneous TranslationSupportTeam LeaderTechnical AnalysisTelecommunicationTelecommunicationsTourismTraining And CoachingTravelTravel And TourismTravellingTrustUseful SocializingVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Beginner

: Beginner

: Beginner

: Intermediate

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Automotives

Automotives

: Expert

: Extreme - I love it!

:

Less than 1 year

MT4

MT4

: Expert

: Extreme - I love it!

:

3-5 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Team Leader

Team Leader

: Expert

: Extreme - I love it!

:

Less than 1 year

Telecommunication

Telecommunication

: Expert

: Extreme - I love it!

:

1-3 years

Operation Manager

Operation Manager

: Advanced

: Extreme - I love it!

:

1-3 years

Technical Analysis

Technical Analysis

: Advanced

: Extreme - I love it!

:

3-5 years

Forex Trading

Forex Trading

: Intermediate

: Extreme - I love it!

:

1-3 years

Automotive

Automotive

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Details-oriented, Handles Stress, Interactive

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