Basic Info

Karim Mahmoud

3 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Executive at HSBC

Experience Details

Customer Service Executive

Banking

Experienced (Non-Manager)

Customer Service Executive (Account Servicing NSC Deposits) January 2015 – April 2017

• Processing/ Data-Entry:

- To perform relative roles based on tasks assigned in accordance to specific queues.
- Ensure highest level of accuracy on respective role to avoid re-edits and achieve/exceed targeted accuracy rate.
- Ensure all PLA parameters are met on a daily and monthly basis.
- Receiving customer requests and processing them with accuracy and high quality level.
- Flexibility to deal with any updates or new procedures.

Achievements:

• Has been awarded best quality and productivity certificate for two quarters in row (July-December 2015).
• Provides the necessary training and required knowledge for the new hires on the team.



Company Details

HSBC (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jan 2015 to Mar 2017 (2 years 2 months)
Customer Service Executive at HSBC

Experience Details

Customer Service Executive

Banking

Experienced (Non-Manager)

Customer Service Executive (Cheque Clearing Team) February 2014 - December 2014

• Verifying and managing day-to-day clearing volumes (Inward-Outward-House cheques) to ensure clearing all available volumes before the UAE Central bank cut-off time

Achievements:

• Has been awarded best quality and productivity certificate from April till June 2014


Company Details

HSBC (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Feb 2014 to Dec 2014 (10 months)
Customer Service Executive at HSBC

Experience Details

Customer Service Executive

Banking

Experienced (Non-Manager)

Customer Service Executive (KYC Team) September 2013 - February 2014

• Working on verifying, validating and entering the customer data on HSBC system


Company Details

HSBC (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Sep 2013 to Jan 2014 (4 months)
Data Entry (volunteer) at Career & Entrepreneurship Development Office

Experience Details

Data Entry (volunteer)

Writing/Editorial

Student

N/A


Company Details

Career & Entrepreneurship Development Office

Cairo, Egypt

1-10 employees

Education, Training and Coaching

N/A

Jan 2009 to Jan 2010 (1 year)

Achievements


• Has been awarded best quality and productivity certificate for two quarters in row (July-December 2015).
• Provides the necessary training and required knowledge for the new hires on the team.


• Has been awarded best quality and productivity certificate from April till June 2014
• Acts as a checker on the rest of the team as a senior member.



Education

• Bachelor of Commerce in Accounting

Education Details

• Bachelor of Commerce

Accounting

Cairo University, Egypt

C / Good / 65 - 75%

Accounting, Cost accounting, Management, HR, Marketing, Math, Organizational behavior

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

مصر الجديدة الثانوية

Egypt

2009

A / Excellent / 85 -100%

N/A

مصر الجديدة الثانوية
2009

Training and Courses

Training/Course Details

Conversation course in English

Jan 2014

Modern Language Academy

N/A

Training/Course Details

ICDL

Dec 2011

Armed Forces Institute

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAddidasArabicBankingConversation Course In EnglishCustomer Service ExecutiveDahabData EntryEditorialEducationEnglishFacebookFlexibleFootballHSBCHard WorkerICDLInteractiveItalianMicrosoft ExcelMicrosoft OutlookMicrosoft PowerPointMicrosoft WordNikeReading In HistorySocialSupportiveTraining And CoachingTravelingWriting

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Intermediate

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Intermediate

: Medium

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

banking

banking

: Intermediate

: High

:

1-3 years

Data entry

Data entry

: Intermediate

: Medium

:

1-3 years

accounting

accounting

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Flexible / Adaptive, Social, Interactive, Supportive

Online Presence

https://www.linkedin.com/in/karim-mohamed-mahmoud-438037141/https://www.facebook.com/karim.2293

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