Karim Nabil Sabry

IT Technical Support EngineerFull Time

• Job Details:• Act as the first point of contact for clients’ technical support inquires and issues. • Deliver timely and accurate responses to clients’ support tickets and queries. • Remotely troubleshoot technical problems reported by clients and provide effective solutions.

IT Help Desk EngineerFull Time

Technical Support EngineerFull Time

• Job Details:- Provide first level phone support, performing problem recognition, research, resolving hardware & software issues. - Diagnose technical issues & assist inexperienced or non technical end-users in resolving issues. - Foster happy customers & build strong case studies by managing customer needs & optimizing their business strategies & day-to-day life. - Record and/or maintain accurate information within the ticketing system Interface directly with customers to ensure their issue(s) are resolved & a superior customer experience is provided. - provide fast & accurate follow up to clients. - Operate as the lead point of contact for all matters specific to customers assigned to you. - Assist with updating support guides upon request.