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Helmy Mohammed Tarek Mostafa El GindyCoronavirus • Immediate Start

Its not all about the metrics

Alexandria, Egypt
  • Customer Service
  • Customer Satisfaction
  • Customer Care
  • Call Center
  • Inbound

Work Experience

  • Customer Service Manager at Invoice Simple Inc.

    Mar 2018 to present · 2 Years 6 Months
  • Customer success associate at Invoice Simple

    Mar 2017 to present · 3 Years 6 Months
  • Customer service supervisor at Sedra Care Global Services

    Sep 2012 to present · 8 Years
  • Customer service representative at Sutherland Global Services

    Jul 2012 to Sep 2012 · 2 Months

Education

  • English Language and Literature in English/Arabic Translation

    Tanta University - Egypt 2000 to 2007 · 7 Years
  • High School - Thanaweya Amma

    Housny Moubark High School For Boys - Egypt 2000

Achievments

Helped starting and grow the Invoice Simple's customer support team to handle over 20,000 support requests on a monthly basis.

Skills
Tools and Fields of Expertise

  • Customer Service
  • Customer Satisfaction
  • Customer Care
  • Call Center
  • Inbound
  • Training
  • IT
  • Microsoft Windows
  • Software Maintenance
  • Microsoft Office
  • A+

Languages

  • Arabic

    Fluent
  • English

    Advanced

Training & Certifications

  • TOEFL Preparation course

    Defense Language Institute · 2007
  • English/Arabic Professional Translation

    Defense Language Institute · 2007
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