Basic Info

Hany Amer

14 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Branch Store Manager at Bakier Stationery

Experience Details

Branch Store Manager

Sales/Retail

Manager

Responsible for maintaining the store in order to ensure residents and
visitors have access to necessary supplies and accommodations.
Maintain stock, supplies and inventories.


Company Details

Bakier Stationery

Cairo, Egypt

11-50 employees

Retail

http://www.bakier.net/

Dec 2017 to present (2 months)
Branch Store Manager at Alef Bookstores

Experience Details

Branch Store Manager

Sales/Retail

Manager

Responsible for planning, organizing and managing bookstore activities; developing and implementing the store’s operating procedures; as well as recommending appropriate related policies. I am in charge of preparing and managing yearly bookstore budgets; managing and maintaining the bookstore accounting records, training, supervising, and evaluating personnel.


Company Details

Alef Bookstores

Cairo, Egypt

51-100 employees

Retail

N/A

Nov 2012 to Feb 2016 (3 years 3 months)
Call Centre Agent at ETISALAT

Experience Details

Call Centre Agent

Customer Service/Support

Entry Level

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Resolves and inputs provider/client request into tracking system according to established guidelines.


Company Details

ETISALAT (multinational)

Ajman, United Arab Emirates

501-1000 employees

Public Relations and Communications

N/A

Jul 2010 to Jan 2011 (6 months)

Achievements


I have achievement in Alef bookstores as Customer Service Professional Program.

Education

BA in German - English

Education Details

BA

German - English

high institute for languages, Egypt

C / Good / 65 - 75%

N/A

i studied few topics such as grammar, translate, phonetic, history,articles.

high institute for languages
1996 - 1999
Bachelor's Degree in languages

Education Details

Bachelor's Degree

languages

high institute for languages, Egypt

C / Good / 65 - 75%

German English

N/A

high institute for languages
1996 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Tabary

Egypt

1996

C / Good / 65 - 75%

N/A

EL Tabary
1996

Certifications

Certificate details

Travel Agent's Representatives Skills Development

Apr 2009

N/A

N/A

N/A

Ministry of Tourism

N/A

Training and Courses

Training/Course Details

Customer Service Professional Program

Apr 2014

Alef

N/A

Training/Course Details

Interpersonal Skills Course

Aug 2011

AUC

N/A

Jobseeker photo

Profile Skills and Keywords

ArabicBranch Store ManagerBusiness DevelopmentCall Centre AgentCustomer ServiceCustomer Service Professional ProgramETISALATEnglishGerman - EnglishInterpersonal Skills CourseLanguagesLeaderMicrosoft ExcelMicrosoft OfficeMusicOrganizerPlaying SportsProblem SolverPublic Relations And CommunicationsReadingRetailSalesSocialSupportSupportiveTravelTravel Agent's Representatives Skills Development

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Key Skills

Leader, Organizer, Problem Solver, Social, Supportive

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