Basic Info

Hany Amer

14 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Branch Store Manager at Alef Bookstores

Experience Details

Branch Store Manager

Sales/Retail

Manager

Responsible for planning, organizing and managing bookstore activities; developing and implementing the store’s operating procedures; as well as recommending appropriate related policies. I am in charge of preparing and managing yearly bookstore budgets; managing and maintaining the bookstore accounting records, training, supervising, and evaluating personnel.


Company Details

Alef Bookstores

Cairo, Egypt

51-100 employees

Retail

N/A

Nov 2012 to Feb 2016 (3 years 3 months)
Call Centre Agent at ETISALAT

Experience Details

Call Centre Agent

Customer Service/Support

Entry Level

Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. Resolves and inputs provider/client request into tracking system according to established guidelines.


Company Details

ETISALAT (multinational)

Ajman, United Arab Emirates

501-1000 employees

Public Relations and Communications

N/A

Jul 2010 to Jan 2011 (6 months)
Airport Representative at Intercontinental City Stars Hotel

Experience Details

Airport Representative

Tourism/Travel

Entry Level

N/A


Company Details

Intercontinental City Stars Hotel (multinational)

Cairo, Egypt

101-500 employees

Hospitality/Hotels

N/A

Nov 2008 to Mar 2009 (4 months)

Achievements


I have achievement in Alef bookstores as Customer Service Professional Program.

Education

BA in German - English

Education Details

BA

German - English

high institute for languages, Egypt

C / Good / 65 - 75%

N/A

i studied few topics such as grammar, translate, phonetic, history,articles.

high institute for languages
1996 - 1999
Bachelor's Degree in languages

Education Details

Bachelor's Degree

languages

high institute for languages, Egypt

C / Good / 65 - 75%

German English

N/A

high institute for languages
1996 - 1999
High School - Thanaweya Amma

High School Details

Thanaweya Amma

EL Tabary

Egypt

1996

C / Good / 65 - 75%

N/A

EL Tabary
1996

Certifications

Certificate details

Travel Agent's Representatives Skills Development

Apr 2009

N/A

N/A

N/A

Ministry of Tourism

N/A

Training and Courses

Training/Course Details

Customer Service Professional Program

Apr 2014

Alef

N/A

Training/Course Details

Interpersonal Skills Course

Aug 2011

AUC

N/A

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Profile Skills and Keywords

Airport RepresentativeArabicBranch Store ManagerBusiness DevelopmentCall Centre AgentCreativeCustomer ServiceCustomer Service Professional ProgramETISALATEnglishGerman - EnglishHospitalityHotelsIntercontinental City Stars HotelInterpersonal Skills CourseLanguagesMicrosoft ExcelMicrosoft OfficeMusicOrganizerPlaying SportsProblem SolverPublic Relations And CommunicationsReadingRetailSalesSocialSupportSupportiveTourismTravelTravel Agent's Representatives Skills Development

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Intermediate

: Intermediate

: Advanced

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Key Skills

Creative, Organizer, Problem Solver, Social, Supportive

Online Presence

https://eg.linkedin.com/in/hany-amer-85920114https://branded.me/hanyamer

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