DM

Dina Moustafa

Haram, Giza, Egypt
  • Registered coordinator-COPC
  • Six segma certified-black belt
  • Problem Solving

Work Experience

Qualit assurance senior speciaistFull Time

Talabat

December 2019 - March 2023 • 3 yrs, 3 months

Quality accreditation supervisorFull Time

ECCO outsourcing-Human resource

July 2016 - July 2017 • 1 yr

Process improvement supervisorFull Time

RAYA CONTACT CENTER

January 2011 - January 2015 • 4 yrs

Auditing specialistFull Time

RAYA CONTACT CENTER

March 2007 - January 2016 • 8 yrs, 10 months

Education

  • Bachelor's Degree in Tourism studies

    Helwan University Jan 2005

Achievements

 2013 Releasing COPC ATAC –HR department :  Analysis of current CSR to determine factors statistically predictive of a good recruit2013 Improving the Quality and on time of hiring.  Review of drop-out/ resignations to identify new methods for screening.  Develop new set of minimum requirements for Etisalat.  Revise screening, testing and interviewing process.  Design a new management tools to be able to track the hiring cycle and evaluate the quality of recruiter and Screeners.  2011 Raya star - client focus: Value : success story for developing different types of Customer survey & client negative feedback analysis to define all areas of improvements star -customer focus 2011

Skills

Tools and Fields of Expertise

  • Registered coordinator-COPC
  • Six segma certified-black belt
  • Problem Solving

Languages

  • English

    Advanced
  • German

    Intermediate
Share this Profile