Basic Info

Sarah Abdelhameed

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Business Office Coordinator at The American International School

Experience Details

Business Office Coordinator

Business Development, Human Resources, Operations/Management

Experienced (Non-Manager)

Every office needs competent staff to manage day-to-day work that will keep it running smoothly. There are many people who make a business successful – from the lowest on the hierarchy to the highest! Every staff member has his own role to play and every role is as important as the next. People who are part of an administrative department are the key players in helping a business run in an efficient manner.

The work of office coordinators is instrumental in the smooth running of an office. Also known as secretaries, office assistants and even administrative assistants, office coordinators perform a variety of administrative tasks such as managing information between departments, acting as a point of contact for visitors and provide organizational support in general. There are a number of tasks that an office coordinator needs to do in a day so that an office runs smoothly. Office coordinators are also responsible for providing high level support to executives by managing their schedules, appointments and correspondence.

An office coordinator should be a jack-of-all-trades. There are many aspects of an office that an office coordinator is expected to manage including sales, operations, administration and even human resources to a certain extent. Office coordinators are also expected to manage company meetings and events as and when the need arises.


Company Details

The American International School (multinational)

AL Sheikh Zayed, Egypt

101-500 employees

Business Services - Other, Education, Public Relations and Communications

http://www.aisegypt.com/

Aug 2016 to present (8 months)
Flight Attendant at Qatar airways

Experience Details

Flight Attendant

Tourism/Travel, Customer Service/Support, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

my job as a Flight attendant is the ambassadors of the customer experience on-board flights, ensuring the safety and comfort of the passengers
A flight attendant’s three main roles are as a caregiver, a service provider and a safety professional. This includes assisting passengers while entering and disembarking the plane, answering passengers’ questions about arrival times, flight route, weather, continually checking the cabin to ensure passenger comfort and preparing passengers for take-off and landing.

Flight attendants must be flexible, reliable, self-reliant, empathetic individuals with very good manners and a caring disposition since the majority of the job involves interacting with the public. A necessary skill is the ability to interact with people effectively under stressful situations.


In the event of an emergency, flight attendants are responsible for directing passengers to evacuate the plane, administering first aid and helping those who need assistance including young children and elderly or disabled passengers.


Company Details

Qatar airways (multinational)

Doha, Qatar

More than 1000 employees

Travel and Tourism, Airlines/Aviation, Consumer Services

www.qatarairways.com

Jan 2015 to Jun 2016 (1 year 5 months)
Customer Service Representative at Siriusxm Canada radio (stream global services)

Experience Details

Customer Service Representative

Customer Service/Support, Operations/Management, Sales/Retail

Experienced (Non-Manager)

WHAT IS SIRIUSXM?
SiriusXM features endless audio entertainment, with exclusive programming available in car, home, and online in Canada and US



Job Description: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Importance Skills

Speaking - Talking to others to convey information effectively.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation - Actively looking for ways to help people.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Persuasion - Persuading others to change their minds or behavior.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management - Managing one's own time and the time of others.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Negotiation - Bringing others together and trying to reconcile differences.
Coordination - Adjusting actions in relation to others' actions.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Instructing - Teaching others how to do something.


Company Details

Siriusxm Canada radio (stream global services) (multinational)

Cairo, Egypt

501-1000 employees

Computer Software, Computer Hardware, Information Technology Services

www.siriusxm.ca

Jun 2014 to Nov 2014 (5 months)
Customer Service Representative at Teleperformance in expedia-canada account

Experience Details

Customer Service Representative

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

Job Description: Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Importance Skills

Speaking - Talking to others to convey information effectively.
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation - Actively looking for ways to help people.
Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
Persuasion - Persuading others to change their minds or behavior.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management - Managing one's own time and the time of others.
Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Negotiation - Bringing others together and trying to reconcile differences.
Coordination - Adjusting actions in relation to others' actions.
Writing - Communicating effectively in writing as appropriate for the needs of the audience.
Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Instructing - Teaching others how to do something.


Expedia.ca is Canada’s largest online travel provider, committed to helping Canadians plan and purchase travel by offering the best combination of scheduled and charter flights, car and hotel reservations, vacation packages, destination activities, cruises, trip insurance and traveller-authored content.


Company Details

Teleperformance in expedia-canada account (multinational)

Cairo, Egypt

501-1000 employees

Travel and Tourism, Airlines/Aviation, Consumer Services

www,teleperformance.com ., www.expedia.ca

Sep 2013 to Sep 2014 (1 year)

Education

2015 B.S.,Faculty of mass media in Major : Radio and TV

Education Details

2015 B.S.,Faculty of mass media

Major : Radio and TV, Secondary :Public relations Advertising

6 october University, Egypt

B / Very Good / 75 - 85%

Major : Radio and TV Secondary :Public relations Advertising

N/A

6 october University
2012 - 2015

Certifications

Certificate details

Travel industry council of Ontario (TICO certificate)

Jul 2013

NA out of NA

http://T743954

T743954

expedia canada

Travel industry council of Ontario (TICO certificate)

Training and Courses

Training/Course Details

ticketing (TICO )

Jul 2013

Travel industry council of Ontario

Travel industry council of Ontario (TICO certificate)

Training/Course Details

fire fighting

Jan 2015

Qatar airways

N/A

Training/Course Details

first aid

Feb 2015

Qatar airways

N/A

Training/Course Details

free diving

Jan 1998

Dahab

since that time till now

This profile is fresh!
Last update 20 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAirlinesAnalyticalArabicAviationBusinessBusiness CoordinatorBusiness DevelopmentBusiness Office CoordinatorBusiness Services - OtherComputerComputer HardwareComputer SoftwareConsumer ServicesCreativeCustomer ServiceCustomer Service RepresentativeCustomer Support.DivingEducationEnglishFire FightingFirst AidFlexibleFlight AttendantFood ServicesFree DivingHospitalityHuman ResourcesInformation Technology ServicesMajor : Radio And TVManagementMarketingMediaOrganizerPhotographyPublic Relations And CommunicationsQatar AirwaysReadingRetailSalesSecondary :Public Relations AdvertisingSiriusxm Canada Radio (stream Global Services)SocialSocial MediaSupportSwimmingTeleperformance In Expedia-canada AccountThe American International SchoolTicketing (TICO )TourismTranslationTravelTravel And TourismTravel Industry Council Of Ontario (TICO Certificate)

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

5-7 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

1-3 years

Media

Media

: Expert

: Extreme - I love it!

:

1-3 years

Social Media

Social Media

: Expert

: Extreme - I love it!

:

3-5 years

Sales

Sales

: Expert

: Little

:

1-3 years

Marketing

Marketing

: Advanced

: High

:

Less than 1 year

Photography

Photography

: Advanced

: Extreme - I love it!

:

Less than 1 year

Translation

Translation

: Advanced

: Medium

:

Less than 1 year

Fields of Expertise

Customer Support.

Customer Support.

: Expert

: High

:

3-5 years

Business Coordinator

Business Coordinator

: Advanced

: High

:

1-3 years

Sales

Sales

: Intermediate

: Medium

:

1-3 years

Business Development

Business Development

: Intermediate

: Medium

:

Less than 1 year

Key Skills

Analytical, Creative, Organizer, Flexible / Adaptive, Social

Online Presence

sarah abdelhameed

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