
Amr Mohammed Hendawy
Senior HelpDesk Engineer at Al Wefaq Rent A Car
Cairo, Egypt- BMC Helix Remedyforce
- Technical Support
- Incident Management
- Hard ware & Soft ware Support
- Technical Support
Work Experience
- Nov 2018 to present · 2 Years 2 Months
Senior HelpDesk Engineer at Al Wefaq Rent A Car
- Nov 2010 to Oct 2017 · 6 Years 11 Months
Specialist ,IT Operation at Etihad Atheeb Telecom company
- Jan 2009 to Jul 2010 · 1 Year 6 Months
Desktop Support Engineer at Qudra - Tech Out
Education
- Modern Academy for Engineering and Technology (MIS) - Egypt 2002 to 2006 · 4 Years
Bachelor's Degree in computer science
Achievments
i was supporting the Retail go live within a new launch company Atheeb. helped to build and deploy both the corporate desktops and the Retail EPOS computers. was also involved in the support of these systems during the Go Live and afterwards whilst the systems were being bedded in. I was professional, very dedicated and hard working throughout the entire project. worked many late nights and into the morning during the rollout of the new systems and i was able to work well with a large team of people from multiple departments and also 3rd parties.
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SkillsTools and Fields of Expertise
- BMC Helix Remedyforce
- Technical Support
- Incident Management
- Hard ware & Soft ware Support
- Technical Support
- Microsoft Office
- Web Support
- Exchange
- Symantec Endpoint Protection
- Office 365
- Axure
- CRM
- Atrium integrator Spoon
Languages
Arabic
FluentEnglish
Fluent
Training & Certifications
- saudi Arbaia · 2017
MS Office365
- Cairo university Institution for Technology · 2008
CCNA