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Amr Mohammed Hendawy

Senior HelpDesk Engineer at Al Wefaq Rent A Car

Cairo, Egypt
  • BMC Helix Remedyforce
  • Technical Support
  • Incident Management
  • Hard ware & Soft ware Support
  • Technical Support

Work Experience

  • Senior HelpDesk Engineer at Al Wefaq Rent A Car

    Nov 2018 to present · 2 Years 2 Months
  • Specialist ,IT Operation at Etihad Atheeb Telecom company

    Nov 2010 to Oct 2017 · 6 Years 11 Months
  • Desktop Support Engineer at Qudra - Tech Out

    Jan 2009 to Jul 2010 · 1 Year 6 Months

Education

  • Bachelor's Degree in computer science

    Modern Academy for Engineering and Technology (MIS) - Egypt 2002 to 2006 · 4 Years

Achievments

i was supporting the Retail go live within a new launch company Atheeb. helped to build and deploy both the corporate desktops and the Retail EPOS computers. was also involved in the support of these systems during the Go Live and afterwards whilst the systems were being bedded in. I was professional, very dedicated and hard working throughout the entire project. worked many late nights and into the morning during the rollout of the new systems and i was able to work well with a large team of people from multiple departments and also 3rd parties.

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Skills
Tools and Fields of Expertise

  • BMC Helix Remedyforce
  • Technical Support
  • Incident Management
  • Hard ware & Soft ware Support
  • Technical Support
  • Microsoft Office
  • Web Support
  • Exchange
  • Symantec Endpoint Protection
  • Office 365
  • Axure
  • CRM
  • Atrium integrator Spoon

Languages

  • Arabic

    Fluent
  • English

    Fluent

Training & Certifications

  • MS Office365

    saudi Arbaia · 2017
  • CCNA

    Cairo university Institution for Technology · 2008
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