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Ahmed Mahmoud AladawyCoronavirus • Immediate Start

It Specialist at British University in Egypt

Sharqia, Egypt
  • HelpDesk
  • Technical Support
  • Hardware Troubleshooting
  • Computer Maintenance
  • Windows Operating System

Work Experience

It SpecialistFull Time

British University in Egypt

January 2019 - Present • 2 yrs, 11 months

IT supportFull Time

The British University in Egypt

January 2015 - Present • 6 yrs, 11 months

IT supportFull Time

Tatweer Academy

March 2013 - January 2015 • 1 yr, 10 months

Education

  • Bachelor's Degree in computer science

    El Shorouk Academy (SHA) - Egypt 2013

Skills
Tools and Fields of Expertise

  • HelpDesk
  • Technical Support
  • Hardware Troubleshooting
  • Computer Maintenance
  • Windows Operating System
  • Configuration
  • IT Service Management
  • Laptop Maintenance
  • Hardware Installation
  • Communication skills
  • Maintenance
  • PC Troubleshooting
  • Customer Support
  • Network Troubleshooting
  • Engineering Services
  • MCITP
  • Support Services
  • Business Plan
  • CCNA
  • Customer Care
  • Networking
  • IT
  • Customer Service
  • ITIL
  • Geographic Information System (GIS)
  • Information Technology (IT)
  • Social Media

Languages

  • English

    Advanced

Training & Certifications

  • ITIL V4

    EgyByte · 2021
  • IT management Training

    Resala · 2015
  • CCNA

    Tatweer · 2014
  • MCITP

    2013
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