Basic Info

AbdElmonem Ahmed

3 years

Cairo, Egypt

Bachelor's Degree

Student

Work Experience

System Engineer at ATSI

Experience Details

System Engineer

IT/Software Development

Experienced (Non-Manager)

Customer Relationship Management (CRM)
---------------------------------------------------------------
- CRM Consultant provide consulting, training, installation and support for clients using Microsoft Dynamics CRM, Sugar CRM, Vtiger CRM.
- Configure and customize CRM application based on the customer plan.
- Maintaining & administrate the systems once they are up and running.
- Knowledge of programming procedures including JavaScript and SQL.
- Knowledge of IIS and web technologies.
- Plan and perform data migration into the new systems.
- Install applications and configure environments for use in development, testing and production.
- Create reports, forms and other deliverables for projects and tickets.
- Write project documentation based on provided specifications.
- Provide end-user and system administrator training in on-site and remote formats.

System Administration
--------------------------------
- System administrator (Active directory- DNS- DHCP- VPN- GPO- Back up & Restore).
- Manage a series of Windows/Linux servers in various configurations.
- MS SQL administration
- Install, configure, upgrade, monitor, tune and backup software environments.
- GSM Gateways.
- Manage Virtualization environment (Hyper-V, VSphere).
- TCP/IP System & Network Administrator.
- Call recording system applications.
- Firewall Systems (Astro).

VOIP & Call Center Systems
-------------------------------------------
- Install and configure Interaction Center (ININ Call Center System) components including: Managed IP Phones, Users, Workgroups, Security Roles, (IVR) Customize Inbound call flows, ACD Routing, Recording and Dial Plans.
- Support and configure Voice & SMS Gateways (Quescom, Iqsim, Vegastream) to any telephone system.

Projects
--------------------
o Design, Implement, Customize & Administrate Microsoft Dynamic CRM 2013 for 57357 Children's Cancer Hospital Egypt (CCHE).
o Design, Implement, Customize & Administrate Microsoft Dynamic CRM 2011 for National Telecom Regulatory Authority (NTRA).
o Design & Implement call center System using Interactive Intelligence & Integration with Microsoft Dynamic CRM (2011/2013) & Cisco call manager (CUCM).
o Design, Implement, Customize & Administrate Sugar CRM for Amer Group.


Company Details

ATSI

Cairo, Egypt

51-100 employees

Information Technology Services

www.atsint.com

Feb 2014 to present (2 years 10 months)
IT System Administrator at Equinox

Experience Details

IT System Administrator

IT/Software Development

Entry Level


 Design, Implement, Upgrade and Migration Microsoft Windows Server NT/2000/2003/2008 based Active Directory and Microsoft Exchange 5.5/2000/2003/2007.

 Solving user’s problem through Remote Access and VPN utility and troubleshoot application, server, system, and networking problems.

 Design, implementation & maintain of Public Key Infrastructure for secure mail, encrypted file system, secure socket layer , smart card logon and IPsec using Microsoft Certificate Authority.

 Providing specialist skills in supporting and troubleshooting network problems and emergencies installing, configuring, testing, maintaining and administering new and upgraded networks.

 Assessing and Recommending improvements to network operations and integrated hardware (example Cisco) & Software and Operating System and Ensure Microsoft operation framework for complete project execution.


Company Details

Equinox

Cairo, Egypt

101-500 employees

Information Technology Services

www.equinoxme.com/

Oct 2013 to Feb 2014 (4 months)
Technical Support Engineer at Vodafone Egypt

Experience Details

Technical Support Engineer

IT/Software Development

Entry Level

N/A


Company Details

Vodafone Egypt

Cairo, Egypt

N/A

Information Technology Services

WWW,Vodafone.com.eg

Feb 2013 to Oct 2013 (8 months)
Organizer (volunteer) at EED (Egyptian Engineering Day)

Experience Details

Organizer (volunteer)

Operations/Management

Student

N/A


Company Details

EED (Egyptian Engineering Day)

Cairo, Egypt

51-100 employees

Education

http://www.eed.eg/

Sep 2011 to Sep 2011 (1 month)
Trainee (intern) at Ministry of communication and Information Technology (MCIT)

Experience Details

Trainee (intern)

Engineering - Telecom/Technology

Student

 Data & Network infrastructure
 VoIP & unified communication
Training grade : very good


Company Details

Ministry of communication and Information Technology (MCIT) (multinational)

Cairo, Egypt

101-500 employees

Computer Networking

http://www.mcit.gov.eg

Jul 2011 to Aug 2011 (1 month)
Vice chairman at IEEE Helwan student Branch (student activity)

Experience Details

Vice chairman

Operations/Management

Student

N/A


Company Details

IEEE Helwan student Branch (multinational) (student activity)

Cairo, Egypt

www.helwansb.org

Oct 2010 to Jul 2011 (9 months)
Trainee (intern) at The Egyptian company for Mobile services (Mobinil)

Experience Details

Trainee (intern)

Engineering - Telecom/Technology

Student

 Basic of telecommunication.
 Two way communications.
 Mobility network
 Maintanance & supervision


Company Details

The Egyptian company for Mobile services (Mobinil) (multinational)

Cairo, Egypt

501-1000 employees

Telecommunications

http://www.mobinil.com

Jul 2010 to Aug 2010 (1 month)

Education

BS in Network Engineering

Education Details

BS

Network Engineering, Telecommunication Engineering, Telecommunication and Electronics

Helwan University, Egypt

C / Good / 65 - 75%

Network Engineering (CCNA & Security fundamentals) Telecommunication (GSM & Mobile network)

N/A

Helwan University
2007 - 2012

Certifications

Certificate details

MS: Microsoft Dynamics Customization and Configuration in CRM 2013

Mar 2016

N/A

N/A

N/A

N/A

Certificate details

MS: Microsoft Dynamics CRM 2013 Deployment

Apr 2016

N/A

N/A

N/A

N/A

Certificate details

MS: Microsoft Dynamics CRM 2013 Applications

Apr 2016

N/A

N/A

N/A

N/A

Certificate details

MCPS: Microsoft Certified Professional

Mar 2016

N/A

N/A

N/A

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicCCNA (Cisco Certified Network Associate)Computer NetworkingCreativeDynamic CRMEducationEnglishGSM (Global System For Mobile Communication)Handles StressHard WorkerIEEE Helwan Student BranchITIT System AdministratorInformation Technology ServicesLinux (Red Hat Admin1 & Admin2 )MCITP (Active Directory- DNS- DHCP- VPN- GPO- Back Up & Restore )MCPS: Microsoft Certified ProfessionalMS: Microsoft Dynamics CRM 2013 ApplicationsMS: Microsoft Dynamics CRM 2013 DeploymentMS: Microsoft Dynamics Customization And Configuration In CRM 2013ManagementMicrosoft Dynamic CRMMinistry Of Communication And Information Technology (MCIT)Network EngineeringNetwork Security And Cryptography FundamentalsOrganizerProblem SolverSoftware DevelopmentSystem EngineerTeam PlayerTechnical Support EngineerTelecommunication And ElectronicsTelecommunication EngineeringTelecommunicationsTelephone SystemsThe Egyptian Company For Mobile Services (Mobinil)TraineeVice Chairman

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

MCITP (Active directory- DNS- DHCP- VPN- GPO- Back up & Restore )

MCITP (Active directory- DNS- DHCP- VPN- GPO- Back up & Restore )

: Advanced

: Extreme - I love it!

:

Less than 1 year

CCNA (Cisco Certified Network Associate)

CCNA (Cisco Certified Network Associate)

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Dynamic CRM

Microsoft Dynamic CRM

: Advanced

: Extreme - I love it!

:

1-3 years

GSM (Global System for Mobile communication)

GSM (Global System for Mobile communication)

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Telephone systems

Telephone systems

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Linux (Red hat Admin1 & Admin2 )

Linux (Red hat Admin1 & Admin2 )

: Beginner

: High

:

Less than 1 year

Network Security and Cryptography Fundamentals

Network Security and Cryptography Fundamentals

: Beginner

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Dynamic CRM

Dynamic CRM

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Creative, Problem Solver, Handles Stress, Team Player

Online Presence

http://www.linkedin.com/pub/abd-elmonem-elsherbeny/23/940/8b8

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