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Ahmed Tawfik

CORPORATE CALL CENTER MANAGER (VENDOR MANAGEMENT) at Etisalat

Cairo, Egypt
  • Customer Service
  • Retention
  • Operation Management
  • Training

Work Experience

  • CORPORATE CALL CENTER MANAGER (VENDOR MANAGEMENT) at Etisalat

    Feb 2016 to present · 4 Years 11 Months

  • CORPORATE BACK OFFICE ,COMPLAINT & RETENTION SENIOR SUPERVISOR at Etisalat

    Feb 2010 to Feb 2016 · 6 Years

  • Training Senior Supervisor at Etisalat Misr

    Aug 2008 to Feb 2010 · 1 Year 6 Months

  • Supervisor at Mobinil

    Feb 2000 to Jan 2008 · 7 Years 11 Months

Education

  • MBA in Management

    Arab Academy for Science & Technology In association with Central Michigan University - Egypt 2002 to 2004 · 2 Years

  • BSc in Accounting Section

    Ain Shams University (ASU) - Egypt 1995 to 1999 · 4 Years

  • High School - Thanaweya Amma

    El-Salaam College Language School - Egypt 1995

Skills
Tools and Fields of Expertise

  • Customer Service
  • Retention
  • Operation Management
  • Training

Languages

  • English

    Fluent

  • French

    Intermediate

Training & Certifications

  • TRAIN THE TRAINER CERTIFICATE

    Knowledge Academy · 2007
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