Basic Info

Salwa Said

5 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Assist Manager Operations at HSBC Group

Experience Details

Assist Manager Operations

Banking, Customer Service/Support

Manager

I was responsible of a team of 16 agent ,they role were to collect the due money of the customers .I was providing coaching sessions,audit sessions and collectors development plans as well.


Company Details

HSBC Group (multinational)

Cairo, Egypt

More then 1000 employees

Banking

http://www.hsbcservicedelivery.com/country.aspx?gsc=GSC_CAI

Jun 2010 to Sep 2013 (3 years 3 months)
Customer Service Representative at Xceed

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

•Working in shift basis within a team work frame handling different enquiries & complaints for the customers.
•Providing full information & education about the company's different services.
•Receiving calls, solving problems, reporting and escalating important issues to our clients.


Company Details

Xceed (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

http://www.xceedcc.com/Home/

Nov 2009 to Jun 2010 (7 months)
Worked as a Front Office Agent at The Karvin Hotel

Experience Details

Worked as a Front Office Agent

Customer Service/Support

Entry Level

•To welcome the arriving guests and provide them information.
•Receiving and processing reservations.
•Dealing with complaints and find the best solution for them.
•Doing Check in and Check out.


Company Details

The Karvin Hotel (multinational)

Cairo, Egypt

501-1000 employees

Hospitality/Hotels

http://www.thekarvinhotel.com/

Jul 2009 to Nov 2009 (4 months)
Trained as a Tour Guide (intern) at Traveco Company

Experience Details

Trained as a Tour Guide (intern)

Customer Service/Support

Student

• Organizing different programs to different tours
• Finding solutions for many problems which confronted the guests
• Accompanied the guests in some historical sites
• Dealing with different guests during the tours


Company Details

Traveco Company (multinational)

Cairo, Egypt

More then 1000 employees

Travel and Tourism

http://www.travco.com/

Jul 2008 to Oct 2008 (3 months)

Education

Bachelor's Degree in tourism guidance

Education Details

Bachelor's Degree

tourism guidance

Helwan University, Egypt

A / Excellent / 85 -100%

History,Archeology ,ancient language ,English and French.

I have trained in Traveco company for $ month

Helwan University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Om Kalthoom Language School

Egypt

2005

A / Excellent / 85 -100%

N/A

Om Kalthoom Language School
2005

Training and Courses

Training/Course Details

ICDL

Aug 2009

Information Technology Institution

ICDL (taken December 2009) BPO Agent Scholarship granted from Information Technology Institution ( ITI ) in Business Outsourcing processes, and this scholarship for training fresh graduates on Communication skills. Presentation skills. IT and back office data entry. Also working as professional CSA "Customer service agent". Microsoft office package 2003 & 2007. Soft Skills Culture and Data Skills English Language (Duration was 5 months) - General English course, (August 2007-August 2009) Language institute, Cairo - General French course, (May 2006-March 2008) Language institute, Cairo

Training/Course Details

General English course

Aug 2009

Language institute, Cairo

General English course plus conversation.

Training/Course Details

General French course

Mar 2008

Language institute, Cairo

General French course plus conversation

This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AccountingArabicAssist Manager OperationsBankingCommunicatorConsumer ServicesCreativeCustomer ServiceCustomer Service RepresentativeCustomer SupportEnglishFrenchGeneral English CourseGeneral French CourseHSBC GroupHard WorkerHospitalityHotelsICDLLeaderManagerial ExperienceSupportSupportiveThe Karvin HotelTourism GuidanceTrained As A Tour GuideTraveco CompanyTravel And TourismWorked As A Front Office AgentXceed

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Advanced

: Beginner

: Beginner

: Intermediate

Fields of Expertise

Managerial Experience

Managerial Experience

: Expert

: Extreme - I love it!

:

1-3 years

Customer Support

Customer Support

: Expert

: Extreme - I love it!

:

3-5 years

Accounting

Accounting

: Intermediate

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Communicator, Hard worker, Creative, Supportive

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