Perumal Ashok Kumar

Assistant Manager – Motor Claims Full Time

• Job Details:Responsible for the department administration functions and motor claims processing. Preparing and analyzing month end reports MIS (Claim Risk Analysis) to present the management. Handling customers, branches inquiries and complaints

Executive – Motor Claims and engineering service Full Time

• Job Details: Performed overall functions of engineering services and Motor Claims processing  Prepared, analyzed and presented day to day reports and month end reports to management (Claim Intimation, Claim Paid, Claim Outstanding, Reserve Adjustment, Reinsurance recovery). Claims Risk analysis based on vehicle classes, make, model, usage, fuel and etc.  Coordinated and supported to other departments such as Finance, Risk and complaints, Motor Underwriting, Reinsurance, legal, Customer service Call center, Marketing, IT and etc.  Contributed to develop new initiatives in operations to improve the efficiency in operational management and system(IT)  Introduced new innovative knowledge sharing programs (Training and development) to enhance job knowledge of Motor Claims process, Customer Service and engineering assessment functions to internal and external staff  Handle customers, branches inquiries and complaints  Contributed to Develop Tied Up workshops and Suppliers(Recommended Workshops)in island wide  Prepared and updated Motor Claims Assessment Guide lines according to policy condition and market practice (Inspections procedure / investigation/ Letter of Approval/ Consistent and Liability)