Enterprise Billing Complaints Back Office Specialist
Giza, EgyptPosted 9 months ago42Applicants for1 open position
- 27Viewed
- 11In Consideration
- 15Not Selected
Job Details
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Job Description
- Follow Enterprise broadband complaints process within Fixed Broadband department in order to ensure that all clients’ complaints are dealt with in a timely manner and handled in an appropriate fashion through the correct channels.
- Handling different bill dispute complaints and refund requests.
- Calculate, validate, and issue refund memos.
- Execute all billing adjustments (OCC – AR) on the different billing applications (CX- BSCS IX).
- Perform all required bill adjustments needed after getting price modification approvals (BC) and clients’ compensation for SLA violation.
- Handling NTRA SPOC service termination incidents related to wholesale customers due to non-paying resellers.
- Handling all enterprise broadband back office activities including that related to changing service, changing speed and parameters, suspension actions, changing client information, and bill splitting.
- Report any identified fraud attempt by customers with full evidence.
Job Requirements
- Previous experience Customer care & Billing Complaints is a MUST
- Working knowledge of financial analysis best practices.
- Advanced competency in Microsoft Excel.
- Presentation Skills.
- Problem Solving and Negotiation Skills.
- Strong analytical skills.
- Ability to multitask.
- Team work and collaborating with our Internal Teams as well as time management.
- Good knowledge of E-invoice procedures.
