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After Sales Service Coordinator

Ideal Standard Internati...
Nasr City, Cairo

After Sales Service Coordinator

Nasr City, CairoPosted 1 month ago
89Applicants for2 open positions
  • 65Viewed
  • 2In Consideration
  • 21Not Selected

Job Details

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Job Description

  • Receive customers’ complaints and inquiries via email and coordinate with assigned team member to respond/ follow up.
  • Follow up customers complaints and inquiries with the assigned branches until resolution.
  • Follow up schedules and update technicians with any canceled appointments.
  • Maintain an organized geographic work schedule for technicians.
  • Daily schedule review to maintain an organized schedule log, highlighting completed and pending job orders.
  • Maintain an organized archive of all job orders and related documents, in hard and soft copy forms.
  • Perform additional duties as communicated and assigned.

Job Requirements

  • Bachelor’s Degree in Business Administration or relevant field
  • 1- 3 years of experience in the field of customer service
  • Very Good English language
  • SAP experience/knowledge 
  • Excellent communication skills
  • Excellent Organizational skills
  • Excellent Computer skills
  • Ability to work in a team
  • Ability to deal with different personalities

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