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Tourism Operations Manager

Agazat Masr
Cairo, Egypt

Tourism Operations Manager

Cairo, EgyptPosted 1 month ago
69Applicants for1 open position
  • 34Viewed
  • 14In Consideration
  • 0Not Selected

Job Details

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Job Description

     1-Tour Package Design & Sales:

  • Develop and manage outbound tour packages, including specialized offerings such as honeymoon, adventure, and luxury travel.
  • Foster strong relationships with suppliers, such as Systems, airlines, and tour operators, to ensure competitive rates and excellent service.
  • Oversee the creation and execution of compelling travel packages and itineraries for individual and group travelers.
  • Ensure compliance with regulatory requirements, health and safety standards, and ethical business practices.
       
    2-Aviation Expertise: 
  • Utilize aviation knowledge to design air-inclusive travel packages
  • Coordinate with airlines for flight bookings, group bookings, and ticketing processes
  • Monitor and ensure adherence to aviation safety regulations and protocols

    3-Local Market Hotel Reservations: 
  • Build and maintain relationships with local hotels, ensuring availability for customers.
  • Negotiate contracts with local accommodations, securing competitive rates and exclusive offers.
  • Handle all aspects of local hotel reservations for inbound travelers or special event clients.

    4-Operations Management:
  • Manage and lead a team of travel professionals, providing guidance, training, and performance evaluations.
  • Oversee day-to-day travel operations, ensuring smooth execution of all travel-related services.
  • Handle escalated customer inquiries and complaints, ensuring prompt resolution to maintain customer satisfaction

    5-Marketing and Promotion: 
  • Collaborate with marketing teams to promote travel packages and services
  • Participate in travel expos, fairs, and events to expand the customer base
  • Monitor market trends, analyze industry data, and identify opportunities for business growth and product development.
  • Prepare budgets and monitor financial performance, including sales revenue, profit margins, and cost control.
  • Manage booking systems, payments, and client records efficiently.

Job Requirements

  • Bachelor's degree in Tourism, Hospitality Management, Business Administration, or a related field. A master's degree is a plus.
  • Minimum of 5-7 years of experience in tourism operations, with specific expertise in aviation and outbound travel
  • Strong knowledge of the local and international tourism market, industry trends, and customer preferences.
  • Proven experience in designing and selling honeymoon and other specialized tour packages.
  • Proven track record of successfully managing teams, achieving business targets, and driving revenue growth.
  • Ability to work under pressure, prioritize tasks, and meet deadlines
  • Awareness of ticketing via Amadeus system Basic & Advanced minimum 5 years
  • Excellent communication, negotiation, and interpersonal skills to build relationships with clients, partners, and team members.
  • Proficiency in travel management software, online booking systems, and Microsoft Office Suite.

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