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Job Description
The inbound customer service representative is responsible for answering incoming calls from customers by telephone. Their role is to identify their needs and provide a solution as quickly as possible. Sometimes, he/she must also finalize sales. Reporting to the team manager, his/her main missions are to :
- Receiving incoming calls from customers
- Actively listen to the callers
- Identify their needs, analyze their requests and direct them
- Maintain the highest quality of customer service
- Ensure that the quantitative and qualitative objectives of the project are met.
Before taking on the mission, a complete training is provided to prepare him/her for the responsibilities that will be entrusted to him/her.
Job Requirements
- Perfect command of the English language, with good oral and written skills.
- Excellent argumentation skills.
- Business logic.
- Real sense of listening.
- Uncompromising empathy.
