Reservation Clerk
Haram, GizaPosted 10 months ago42Applicants for1 open position
- 41Viewed
- 9In Consideration
- 15Not Selected
Job Details
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Job Description
- Processes applications for new reservations or confirming changes to existing reservations.
- Coordinates with travel agencies to ensure that all reservations are confirmed, fulfilled, and in accordance with the company’s policies.
- Interacts with internal employees to answer questions about rates, special offers, or other topics related to their travel plans.
- Answers questions from the employees and makes outbound calls to follow up on accommodations, special offers, and other questions about travel plans.
- Uses strong communication skills to provide clear and concise information about products and services, as well as promotional offers.
- Meets or exceeds individual and team performance goals, including metrics.
- Stays on the ground on company policies, procedures, products, services, and promotions to ensure accurate and consistent information is provided to customers.
- Enters customer information into the reservation system accurately and in a timely manner.
- Escalates customer issues to supervisor when necessary.
- Participates in ongoing training and development opportunities to improve job knowledge and skills.
- Perform other related duties as assigned.
- Adhere to all company policies and procedures.
Job Requirements
- Bachelor’s degree in tourism, hospitality, business administration, or related field.
- 2-3 years of experience working in the tourism or hospitality industry.
- Communication: It’s important to be able to communicate clearly and concisely to ensure you are relaying the right information to the right person.
- Time management: You should be able to prioritize tasks and keep track of customer information, reservations, and other data.
- Problem-solving: Being able to solve problems quickly and effectively can help you provide better customer service and increase your productivity.
- Excellence in English
- Proficiency in Microsoft Office and similar applications.
- Spreadsheet and project management software capabilities.
