Technical Support Agent (Fluent English Speaker)

Full Time

3D Diagnostix -
Maadi, CairoPosted 2 years ago

47Applicants for4 open positions

47Viewed

8In Consideration
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Job Description

What we're looking for is a tech-savvy who is knowledgeable about computer systems and software applications and must be a Fluent English Speaker as he/she will be supporting our American clients.

Responsibilities :

Identifying hardware and software solutions.
Troubleshooting technical and network issues.
Installing and configuring hardware and software.
Speaking to clients to pinpoint the issue and quickly resolve it.
Guiding clients through a series of actions to resolve a problem or first-time setup.
Following up with clients to ensure the problem is resolved.
Managing multiple tasks at one time.
Document technical knowledge in the form of internal databases and manuals.

Job Requirements

Degree in computer science or information technology.
Excellent interpersonal skills in person and over the phone.
Excellent English is written and spoken.
Ability to work in the US working Conditions (from 5 pm: 2 am, Saturdays and Sundays are off days)
Certification in Microsoft is a plus.
Prior experience in tech support, desktop support, or a similar role.
Extensive experience working with Windows and Mac OS
Experience with remote desktop applications and help desk software.
Attention to detail and good problem-solving skills.
Ability to research, diagnose, troubleshoot and identify solutions to resolve issues
Ability to diagnose and troubleshoot basic technical issues
Ability to provide step-by-step technical help, both written and verbal.