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Job Description
- Interact with customers over the phone or through email and WhatsApp, addressing their inquiries, concerns, and complaints in a friendly and professional manner.
- Provide accurate and timely information to customers regarding products and services.
- Resolve customer issues effectively, ensuring customer satisfaction and loyalty.
- Assign new leads to franchise owners based on inquiries and requests received through the call center.
- Maintain accurate records of leads and customer interactions in the system.
Job Requirements
- Bachelor's degree in business administration or any relevant field.
- Excellent Microsoft Office skills (Excel – Word – PowerPoint) Strong communication and interpersonal skills.
- Ability to multitask, prioritize work effectively, and manage stakeholders' expectations.
- Knowledge of real estate industry practices and regulations is a plus.
- Ability to work collaboratively in a fast-paced, dynamic environment
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