Compliance Technical Manager

Collars is hiring an experienced “Compliance Technical Manager“ to join one of the top 10 digital transformational companies .

The Compliance Technical Manager is responsible for working with technical resources across multiple teams to ensure that the customer environment undergoes required audits and obtains and retains necessary compliance certifications. Such audits/certifications may include data integrity, SOC2, HIPAA, PCI, and others. Technical experience directly supporting and working within Unified Communications (UC) and Contact Center (CC) applications is required. Experience developing/maintaining compliance process controls within services environments is beneficial.

ABOUT THE RESPONSIBILITIES

• Work directly with Managed services teams to maintain ongoing compliance process specific to SOC2 (Type 2) & PCI certifications and audits
• Provide direct technical support of customer environment to mitigate non-conformities
• Work with global Managed services organization to develop and deploy appropriate technical processes and controls around requisite trust principals
• Support recurring internal and external audits of OEMs customer environment to maintain audit compliance and/or certification
• Develop and provide recurring communication for OEMs leadership regarding audit compliancy and/or certification status
• Identify and address areas of improvement within customer’s control environment to ensure ongoing compliance / continuous improvement
• Direct technical experience supporting multiple OEMs UC and CC application environments
• Demonstrated experience working across multi-vendor cloud environments – VMware, Amazon Web Services, IBM Bluemix/cloud, etc.
• Familiarity developing and maintaining compliance processes across large services organizations
• Experience directly managing process compliance with SOC2 Type 2, PCI, and/or HPIAA certifications
• Demonstrated capability of working directly with customers & stakeholders within service delivery environment
• Experience directly managing ongoing service projects/programs
• Demonstrated team player with proven history of working across diverse organizations.