1. Strategic planning:

• Put the sales target and create a target achievement plan with Higher Management and implement the plan with the cooperation with the store management
• Contribute and implement the sales growth and development of a strategic plan inclusive to opening new markets, customer base growth, demand creation, change in inventory category strategy, blue ocean strategy.. etc.
• Contribute in the growth strategy related to expansion, upgrading and development of the stores and implement it with the cooperation of the team
•  Help in finding new hot spots for potential stores with the cooperation of the logistics manager and the CEO

1. Sales Operations in stores:

• Responsible for all the sales teams in the stores and setting the KPIs for them 
• Analyzing  the sales targets for each store and measure the sales growth or decline. 

1. Quality and Shrinkage Control:

• Assign mystery shoppers to evaluate the full purchasing experience, report and score the experience and hence suggest and enhance the issues related
• Set QC standards and audits for the stores aligned with the operation manager 
• Define the main quality issues that affect the sales of the stores. 

1. Inventory Management:

• Follow up on inventory flow and communication between warehouse and stores
• Define and push old inventory with bonus schemes and competitions for sales

1. Brand advocacy and understanding: 

• Assure the effective and proper full communication of the brand with all employee through training, testing, implementation
• Assure the representation of each individual as a brand ambassador, in terms of looks, value and attitude

1. Customer Care:

• Follow up with old customers and build a customers’ database 
• Offer new products for our VIP customers 
• Handle any customer complaint and solve it personally 

1. Competition analysis

• Update competition analysis reports quarterly 
• Check out and keep a digital track of potential national and international competition
• Regularly visit competitors and keep track of their Strengths and weaknesses as well as their pricing strategy and their competitive edge

1. Product analysis and development:

• Analyze each product and the sales volume for each product. 
• Provide new ideas of selling store products especially the over stocked products or the old items. 

Corporate Deals & Business to Business :

• Approach new potential corporate clients
• Develop presentations and sample work needed to sell service to clients with the cooperation of the marketing team
• Follow up for all the corporate deals and measure the customer satisfaction rate. 

Events deals 

• Meet event’s client with décor manager
• Develop the proposal for the transaction 
• Get involved in the project management of the event in the case of the event being implemented by the stores’ salespeople 
• Follow up on the customer satisfaction 
• Set deals with hotels and venues that host events
• Ensure the financial closure of the event with the accountant

Cow-Working space:

• Set the sales strategy for the service, including the pricing scheme
• Work with the HR to develop the job descriptions for the service 
• Work with the Marketing Manager to set the communication strategy of the service
• Apply the quality control tasks, operations tasks, brand advocacy and understanding tasks, cultural development, customer satisfaction related tasks with Cow Gifts to this service.