Customer Services
Heliopolis, Cairo
Customer Services
Heliopolis, CairoPosted 1 hour ago1 open position
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Job Description
- Respond promptly and professionally to customer inquiries via phone, email, and in-person interactions.
- Resolve customer issues and complaints with empathy, patience, and a solutions-oriented approach.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to address customer needs and ensure seamless service delivery.
- Provide detailed information about products, services, and policies to customers.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
- Identify and escalate complex or unresolved issues to the appropriate departments.
- Assist in onboarding new customers and guiding them through initial processes.
- Gather customer feedback and relay insights to improve service quality.
- Stay updated on company offerings, policies, and best practices to provide accurate support.
Job Requirements
- 1-3 years of experience in a customer service or client-facing role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle challenging situations with professionalism and composure.
- Proficiency in using customer relationship management (CRM) software and office applications.
- Demonstrated ability to work effectively in an office-based environment.
- Strong organizational and multitasking skills.
- Ability to work independently and as part of a team.
- Willingness to learn about new products, services, and processes.
- Commitment to delivering exceptional customer experiences.
