Job Details
Skills And Tools:
Job Description
Company Description
Sutherland is an experience-led digital transformation company based in New Cairo. With over 35 years of experience, we combine human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered brand experiences for our customers. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
Role Description
This is a full-time on-site role for a Customer Service Agent. The Customer Service Agent will be responsible for providing excellent customer support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves handling customer inquiries, resolving issues, and maintaining customer relationships. The Customer Service Agent will be located in New Cairo.
Job Requirements
Qualifications
- Customer Service Representatives, Customer Support, and Customer Service skills
- Experience in ensuring customer satisfaction and delivering exceptional customer experiences
- Ability to handle and resolve customer inquiries and issues
- Strong interpersonal and communication skills
- Excellent problem-solving and decision-making abilities
- Ability to work well in a team
- Experience in the digital transformation industry is a plus
- Grads and Undergrads with no attendance can apply!
- Flexibility with night and overnight shifts is a MUST!
- Fluency in English is a MUST!
