Distribution Coordinator — Carevio Inc.

Company: Carevio Inc.
Position: Distribution Coordinator / Dispatcher
Location: Remote
Job Type: Full Time / Contract

About Carevio

Carevio is a growing technology-driven medication delivery company operating in Montreal and Calgary. We partner with pharmacies to provide reliable, efficient, and professional prescription delivery services through our technology platform.

We're looking for an organized, reliable, and proactive Distribution Coordinator to oversee daily delivery operations, communicate with drivers and pharmacies, and ensure deliveries run smoothly.

Job Responsibilities

• Monitor daily deliveries: Oversee active orders, driver routes, pickup schedules, and delivery progress through Carevio's online distribution portal.

• Driver coordination: Communicate with drivers, provide operational support, resolve delivery issues, and ensure routes are completed efficiently.

• Pharmacy communication: Coordinate directly with pharmacy staff regarding pickup times, delivery instructions, delays, and order-related concerns.

• Live support management: Monitor incoming support tickets from drivers and pharmacies, prioritize urgent delivery issues, and respond promptly.

• Delivery issue resolution: Handle failed deliveries, unavailable recipients, missed pickups, returns, and other operational challenges.

• Driver scheduling: Organize driver shifts, monitor availability, and help maintain adequate delivery coverage.

• Route monitoring: Track active deliveries, identify delays, and coordinate solutions to keep operations running efficiently.

• Order management: Verify and confirm orders when appropriate after communicating with the pharmacy and driver.

• Operational reporting: Report recurring issues, delivery concerns, and important operational updates to management.

Qualifications

• Strong communication skills in English. French is an asset, especially for Montreal operations.

• Excellent organization and time-management skills.

• Ability to multitask and make quick decisions in a fast-paced environment.

• Strong problem-solving skills and attention to detail.

• Comfortable using online dashboards, messaging systems, and web-based software.

• Reliable internet connection and access to a computer.

• Ability to remain responsive and available throughout scheduled working hours.

• Previous experience in dispatching, logistics, customer support, or operations is an asset but not required.

What We're Looking For

We're looking for someone who takes initiative, communicates professionally, and can independently manage daily delivery operations.

The ideal candidate remains calm under pressure, prioritizes urgent issues, and understands the importance of timely medication deliveries.

What We Offer

• Fully remote position.

• Flexible scheduling based on operational needs.

• Opportunity to grow with an expanding Canadian company.

• Hands-on experience in logistics, operations, and technology.

• Training provided on Carevio's distribution platform.

How to Apply

Please submit your resume along with a brief introduction outlining your relevant experience and availability.

Join Carevio and help us make pharmacy deliveries more efficient, reliable, and accessible.