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Customer Support Specialist

Easy Cash - Heliopolis, Cairo

Customer Support Specialist

Easy Cash - Heliopolis, CairoPosted 1 month ago
207Applicants for1 open position
  • 51Viewed
  • 35In Consideration
  • 0Not Selected

Job Details

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Job Description

Essential Duties and Responsibilities:

  • Follow communication procedures, guidelines, and policies
  • Review the user contracts and validate the information of the user on the system
  • Receive the new user requests and follow up the end-to-end process
  • Keep records of customer interactions, process customer accounts, and file documents
  • evaluate existing Clients according to established policies and procedures. 
  • Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents
  • Performing the due diligence on new Clients, requesting the KYC information, documentation, review, and verification of received documentation
  • Perform further investigation on identified suspicious client and client’s transactions and assist the KYC/AML compliance officer
  • Assist the customer services functions by processing the inquiries on our systems
  • Dealing with email inquiries
  • Data entry on the internal systems
  • Facilitate the onboarding process for the new users
  • Assist in the preparation of regularly scheduled reports
  • Contribute to team effort by accomplishing related results as needed
  • Maintain computer and manual filing systems
  • Develop and update administrative systems to make them more efficient

Job Requirements

  • Bachelor’s degree in a relevant field. 
  • 2-4 years of relevant experience.
  • Customer representative and negotiation skills
  • Excellent knowledge of MS Office and office management software
  • Superior communication skills in Arabic and English both written & spoken
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent teamwork skills
  • Outstanding communication and interpersonal abilities

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