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Job Description
- Serve as the primary point of contact for customer inquiries, providing timely and accurate responses via phone, email, and in-person interactions.
- Manage and resolve customer complaints, escalating complex issues to the appropriate departments as needed.
- Maintain detailed records of customer interactions, transactions, feedback, and actions taken using internal systems.
- Coordinate with internal teams to ensure customer requests and issues are addressed promptly and effectively.
- Process applications, and requests with a high degree of accuracy and efficiency.
- Monitor and track service metrics, preparing regular reports for management review.
- Assist in developing and implementing customer service policies, procedures, and standards.
- Identify opportunities for process improvements and contribute ideas to enhance the customer experience.
- Stay up-to-date with product knowledge and company updates to provide informed assistance to customers.
Job Requirements
- 1-3 years of experience in a customer service, administration, or related role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency with office software and customer relationship management (CRM) tools.
- Demonstrated ability to handle challenging situations with professionalism and empathy.
- Attention to detail and a commitment to accuracy in all tasks.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to resolving issues.
- Flexibility to adapt to changing priorities and business needs.
- Commitment to maintaining confidentiality and handling sensitive information appropriately.
