Job Details
Skills And Tools:
Job Description
SUMMARY
As part of a Customer Success Management Team, the Technical Configuration Analyst will provide various applications and technical services as required in the day-to-day operational support for customers. They will be responsible for Configuration, Workflows, Reporting, EDI, and API deliverables related to technical issues and/or enhancement requests. They are expected to forge a strong bond with the client(s) and their fellow team members.
Role and Responsibilities
Client Responsibilities
• Build strong relationship with the client(s)
• Clearly communicate with clients, solicit feedback, and provide periodic status updates
• Support product upgrades
• Provide training on requested new functionality specifically requested by the client
• Provide training on new functionality after an upgrade to ensure the client(s) has full knowledge of new functionality added since their last production release and how to use the new functionality to full advantage for their business. This training should include all additional features in the software and not concentrate on what the client(s) requested themselves.
Technical Responsibilities
• Using technical skills, develop requested functionality for existing clients to increase their usage of WMS software
• For Core Development requests, work closely with the Technical Configuration Manager and Customer Success Managers to facilitate priority and execution timelines
• Create and maintain SSRS Reports, EDI Configurations, APIs, and Workflows
• Maintaining artifacts in DevOps and tracking time within AutoTask
• Participating in the design of solutions to existing client requirements
• Willing and able to train others to enhance team members technical skills
• Willing and able to train clients to increase technical self-sufficiency
Preferred Skills
• Experience in Implementation and support activities
• Client focused, ability to build strong relationships with the client
• Work directly with the client and Client Delivery Teams to ensure progress on their deliverable
• Must have working knowledge of:
- EDI
- SQL
- SSRS
- SSIS
- Windows Workflow Foundation
- Visual Basic
- APIs
- XML (JSON)
- Microsoft Office
- Technical Documentation
Job Requirements
Qualifications
• Bachelor's degree in relevant subject, and/or technical training or minimum of 5 years of relevant experience
• Minimum of 5 years’ experience in client implementations and or continuous configuration and support
• Ability to build and maintain collaborative relationships with team members and clients
• Good communication skills – ability to communicate clearly and concisely in both verbal and written mediums
• Ability to organize own work based on the priorities established.
• Fluent English speaker.
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